Cash and Trade Processing Representative 2

Business Overview:
The Public Sector Lockbox business is a multi-shift, 363 days-per-year operational unit which provides a variety of services to government clients to assist them in managing their receivables and sensitive documents. The core function of this business in Getzville is Data Entry. A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by business demands.
Responsibilities:
As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards in all data entry functions including the auditing of those functions
Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
Readily and positively adapts to changes in deadlines and changes in daily work assignments
Expected to escalate observed issues timely and appropriately
Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
Professionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are met
Assist with staff education as needed
Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
Accept feedback in a constructive manner
Actively engage in cross-site, cross--shift committees and initiatives
Actively contribute to a positive team environment and culture
Embrace change and support business directives
Treat everyone with dignity and respect
Adhere to Citi Values and Code of Conduct
Other duties to support the business as needed
Qualifications:
Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels
Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels
Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork
Excellent attention to detail, targeting straight-through-processing
General PC Proficiency; including MS Office and Lockbox Applications
Public Sector Lockbox operations experience preferred
Excellent written and verbal communication skills
Self-motivated with strong time management skills
Highly motivated and execution driven
Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required
Prior Lockbox, payment processing, banking experience or operations experience preferred
Strong data entry skills
Manual dexterity required, all tasks are repetitive
U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
Must be able to speak/write/understand English
Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)
High School diploma or GED required
Cash and Trade Processing Representative 2 – Public Sector Lockbox
Business Overview
The Public Sector Lockbox provides a variety of services to government clients assisting them in managing their receivables and documents. It is a 24/7 operational unit located in Buffalo, NY.
Position Description
Provide transactional processing support for respective product
Responsible for data entry and auditing of client products
Participate in activities related to compliance with procedures and control
Perform multiple transactions of moderate complexity to achieve operating efficiency and high level of productivity
Provide backup coverage for team members and assist as needed
Desire to learn and be a productive member of a team environment
Adhere to all departmental guidelines and policies
This requisition is for personnel currently working within the Buffalo Public Sector Department.
Desired Skills and Qualities
Communications Skills (verbal and written)
Computer/Technical Literacy
Flexible/Adaptable
Multicultural Sensitivity/Awareness
Teamwork
Interpersonal Abilities
Problem-Solving/Reasoning
Leadership Skills
Hard-Working/Work Ethic
Motivation/Passion
Positive Attitude/Energy
Professionalism
Self-Confident
Self-Motivated
Willingness to Learn
Qualifications
Successful candidate must be able to successfully complete the Background and Treasury File process
U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
High school diploma or equivalent required
Basic MS Office skills
Must be able to meet data entry productivity and quality goals
Must have strong attention to detail and solid organizational skills
Ability to work independently while also being a team member
Ability to respond under pressure and multi-task
Ability to work overtime and flexible work hours based upon business needs
Excellent attendance required
Hours: This posting is for an on-site evening shift position that requires you work at least one weekend day.
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Job Family Group: Operations - Transaction Services
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Job Family:Cash Management
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Time Type:Full time
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Primary Location:Getzville New York United States
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Primary Location Full Time Salary Range:$37,440.00 - $44,320.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:Sep 22, 2026
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Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.