Autonomy Manager

Cartage is building infrastructure for an autonomous supply chain.
Wilson is Cartage's AI logistics coordinator.
Wilson works for the shipper — embedded inside their logistics team, representing them to carriers, consignees, and internal stakeholders. Wilson runs freight for some of the most demanding shippers in North America, across ERPs, email, platforms and carrier networks.
Wilson is largely autonomous. He runs the freight.
Autonomy Managers are the bridge between Wilson and the buyer. You make sure the humans who bought Cartage understand what Wilson is doing, trust that it's being done well, and see measurable value from the partnership. You step in on the rare moments Wilson needs human judgment. And you make sure the signal from your accounts flows back into the team making Wilson better.
You work internally with Autonomy Operations, Engineering and sales to close gaps you find.
The people who brought Cartage in — CEO’s, COOs, VPs are counting on you to prove they made the right call.
What you’ll own
The buyer relationship post-activation: you're the senior point of contact from go-live through renewal
Making Wilson's work legible to the customer: regular business reviews, clear reporting on performance, honest conversations when things break
Partnering with Sales during the sales cycle so the customer meets you early and the handoff is seamless
Partnering with Product and Engineering during onboarding to get Wilson configured and representing the customer correctly
The handful of moments that need a human: escalations, edge cases, sensitive stakeholder conversations
The feedback loop into Autonomy Operations and Engineering: you surface the patterns you see across your accounts, they improve Wilson, you verify
Retention and expansion across your accounts
What we’re looking for
5+ years in LTL and FTL logistics — brokerage / 3PL, shipper-side, or receiver
Deep fluency in the freight lifecycle: pickup, in-transit, delivery, exceptions and claims
You’ve worked with shippers, brokers, or carriers in environments where things break
You can talk to a dispatcher and a CEO in the same hour and switch registers cleanly
High ownership. Comfortable with ambiguity. Direct communicator.
You want to work alongside AI, not around it
Startup or high-growth experience
What success looks like
Wilson's autonomy level climbs on your accounts quarter over quarter
Customers see Wilson as part of their team, not a vendor
Buyers walk into every business review confident in the partnership
Customers renew and expand because they can't imagine going back
Sales trusts you in the room pre-close; Product trusts your feedback post-launch
You become one of the most trusted operators at Cartage
Why this role
A role that didn’t exist three years ago, at a company defining the future of freight
Direct impact on revenue, autonomy, and customer outcomes from day one
Clear path to growth as the Autonomy Management function grows

Experience
6+ years

Work arrangement
No