Manager/ Senior Manager - Client Relations (Corporate Events)

Company Description
Showtime Events (I) Pvt Ltd is India’s foremost technology-first agency that has been serving some of the biggest brands in the business for over 30 years. We specialize in curating, planning, & executing large-format corporate events globally.
Role Overview
The Manager / Senior Manager – Client Relations is responsible for managing day-to-day client interactions, ensuring smooth execution of projects, and supporting delivery excellence across events. The role acts as a key link between clients and internal teams, ensuring alignment on expectations, timelines, and quality of output. The individual is expected to drive strong client servicing, ensure timely delivery, and contribute to building long-term client relationships, while working closely with internal teams for seamless execution.
Client Management & Servicing
Build and maintain strong working relationships with client stakeholders.
Act as a primary point of contact for day-to-day client interactions.
Lead the pitch process with support from internal teams.
Clearly communicate client expectations to internal teams to ensure alignment.
Support in managing client expectations and handling changes effectively.
Ensure commitments made to clients are realistic and delivered consistently.
Prepare thoroughly for client meetings with relevant updates, ideas, and solutions.
Project Delivery & Execution
Ensure timely delivery of all project deliverables as per agreed timelines.
Maintain quality control across deliverables to minimize revisions.
Track project progress and proactively flag risks or delays.
Share regular updates with clients and internal stakeholders.
Support smooth execution of events across planning and on-ground delivery.
Creative Coordination
Contribute to brainstorming and development of event concepts.
Work closely with creative and design teams to ensure alignment with client briefs.
Support in translating concepts into final outputs as per client expectations.
Ensure faster approvals by aligning deliverables closely with client requirements.
Project Management & Operations
Coordinate with internal teams and external partners for seamless execution.
Assist in building project plans, timelines, and checklists.
Support in vendor/partner coordination and ensure deliverables are met.
Assist in managing production timelines and on-ground execution.
Ensure adherence to project processes and operational workflows.
Financial Coordination
Support in preparation of estimates and ensure alignment with client approvals.
Track advances, billing milestones, and documentation requirements.
Coordinate with internal teams to ensure timely billing and collections.
Internal Collaboration
Work closely with Production, Creative, Finance, and Strategy teams.
Ensure accurate translation of client briefs to internal stakeholders.
Provide required inputs for timelines, costing, and execution planning.
Maintain clear and timely communication across teams.
Communication & Team Contribution
Demonstrate strong verbal and written communication skills.
Prepare client-facing documents, updates, and presentations.
Maintain strong interpersonal relationships within teams.
Contribute positively to team collaboration and project outcomes.
Take ownership of tasks and proactively solve problems.
Learning & Growth Orientation
Stay updated with industry trends, formats, and client expectations.
Continuously improve knowledge of event execution and client servicing.
Take initiative in learning new tools, formats, and ways of working.
Required Qualifications & Experience
Bachelor’s degree in Marketing/ Events/ Advertising or a related field.
5-9 years of experience in events, experiential marketing, or related industries.
Experience in client servicing, project coordination, and event execution.
Ability to manage multiple projects and stakeholders simultaneously.
Exposure to working with cross-functional teams.
Key Skills
Client Servicing & Relationship Management
Project Coordination & Execution
Communication & Presentation Skills
Creative Understanding
Stakeholder Management
Problem Solving & Ownership
Team Collaboration

Work arrangement
No