Outlet Manager

Company Description Zivaya Wellness Pvt. Ltd offers a calm, welcoming environment focused on pampering, soothing, and rejuvenating massage therapies. The company provides a range of services, including Deep Tissue, Swedish, Hot Stone, Potli, Ayurvedic, and Candle massages, designed to promote healing and wellness. Expert therapists and signature therapies contribute to Zivaya’s reputation as a leading spa destination. Outlets are located in Indore, Ujjain, and Jaipur, offering guests a consistent, high-quality relaxation experience across multiple branches.
Role Description This is a remote internship role for an Outlet Manager. The Outlet Manager intern will support daily operations of spa outlets, including coordinating appointment schedules, assisting with staff communication, and ensuring consistent service standards across locations. The role involves monitoring customer feedback, supporting initiatives to enhance customer satisfaction, and helping maintain digital records related to inventory and outlet performance. The intern will collaborate with management to implement promotions, track basic operational metrics, and contribute to smooth, efficient functioning of the outlets in alignment with Zivaya’s wellness standards.
Qualifications
Customer-focused skills, including Customer Satisfaction and Customer Service, with a strong commitment to providing a positive guest experience.
People Management and Communication skills to coordinate with therapists, staff, and management effectively in a remote setting.
Basic Inventory Management skills to help track supplies and support operational planning across outlets.
Strong organizational and time-management abilities, with attention to detail and reliability in completing assigned tasks.
Comfort with using digital tools and communication platforms for remote coordination.
Interest in wellness, hospitality, or spa operations; prior experience or education in hospitality management, business, or related fields is an advantage.

Work arrangement
No