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Job Title: Audio Visual (AV) Support Engineer
Location: Mumbai (On-site)
Job Type: Full-Time | General / Rotational Shifts
Experience: 3 – 8+ Years
About the Role
Join a leading global enterprise as an Audio Visual (AV) Support Engineer at our Mumbai Center of Excellence. In this role, you will take ownership of our modern AV infrastructure, ensuring seamless hybrid collaboration, high-stakes executive meetings, and large-scale broadcasts across global teams.
Key Responsibilities
AV Infrastructure & Operations: Execute preventive maintenance, daily health checks, and real-time support for room schedulers, microphoning, digital signage, projectors, displays, and control platforms.
Unified Communications & Events: Deliver hands-on support for Microsoft Teams Rooms and Zoom Rooms. Support high-visibility corporate events, town halls, and global broadcasts.
ITSM & Vendor Management: Manage equipment inventory, log and resolve tickets via ITSM tools, and coordinate with OEMs/vendors for repairs, maintenance SLAs, and hardware lifecycle planning.
Projects & Upgrades: Partner with regional IT, Facilities, and external integration partners to support multi-room setups, AV-over-IP deployments, and tech refreshes.
What We Are Looking For
Core Technical Skills: Hands-on experience with MS Teams Rooms/Zoom Rooms hardware, HDMI extenders, DSPs, and standard conferencing gear.
Advanced AV Expertise (Senior Levels): Strong working knowledge of control systems (Crestron, Extron, AMX), AV-over-IP, and diagnosing complex network/audio/video issues.
Execution & Communication: Exceptional customer service skills with experience directly supporting senior executive meetings.
Process Leadership: Ability to create SOPs, mentor junior staff, and drive continuous process improvements.
Why Apply?
Impact: Direct ownership of critical collaboration technologies supporting a large-scale global workforce.
Growth: Continuous learning opportunities through enterprise infrastructure projects and tech rollouts.
Culture: Work in an inclusive, high-performance environment with modern hybrid office facilities.
Work arrangement
No
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