Business Analyst

Key Responsibilities
Market Research & Business Analysis
Conduct market and business analysis to identify opportunities for software solutions and product
improvements.
Gather and analyze customer feedback, business requirements, user workflows, pain points, and
desired outcomes.
Research competitor products, feature sets, pricing models, market positioning, and performance
standards.
Translate market and customer insights into actionable business requirements and recommendations.
Support product strategy and prioritization by evaluating business value, customer impact, feasibility, and potential risks.
Requirements & Software Product Development
Collaborate closely with engineering, UX/UI, QA, product, and business teams to define and document requirements.
Develop clear business requirements, functional requirements, user stories, acceptance criteria,
process flows, and supporting technical documentation.
Work with stakeholders to define product scope, priorities, dependencies, and expected outcomes.
Support the development of product roadmaps, sprint plans, release timelines, and implementation plans.
Ensure requirements remain aligned with technical feasibility, customer needs, quality standards, and business objectives.
Participate throughout the software development lifecycle from discovery and requirements gathering through testing, release, and post-launch improvement.
Agile Delivery & Project Coordination
Support and facilitate Agile development cycles, including sprint planning, backlog refinement, reviews, and retrospectives.
Monitor project and sprint progress, identify blockers, dependencies, and risks, and coordinate timely resolution with relevant stakeholders.
Serve as a central communication point for requirements, updates, milestones, issues, and decisions.
Maintain accurate and comprehensive project and product documentation.
Use tools such as Jira, Trello, Azure DevOps, or similar platforms to manage requirements, workflows, and delivery activities.
Help ensure deliverables are completed on time and meet agreed business and quality requirements.
Cross-Functional Collaboration
Work closely with software engineers, UX/UI designers, QA professionals, product stakeholders, and business leaders.
Facilitate discussions between technical and non-technical stakeholders to ensure a common
understanding of requirements and priorities.
Coordinate feedback, decisions, dependencies, and action items across multiple teams.
Promote collaboration, transparency, continuous feedback, and iterative improvement throughout the product lifecycle.
Support teams in resolving ambiguity and translating business needs into practical technical solutions.
Customer Focus & User-Centric Solutions
Develop a strong understanding of customer workflows, pain points, business objectives, and desired outcomes.
Advocate for customer needs throughout the product development process.
Translate customer requirements into clear functional specifications and actionable development
priorities.
Evaluate proposed solutions from the perspective of usability, scalability, business value, and customer impact.
Gather and incorporate customer and stakeholder feedback to support continuous product
improvement.
Stakeholder Engagement & Communication
Present requirements, product concepts, roadmaps, recommendations, and project updates to internal teams and external clients.
Build and maintain strong relationships with clients, stakeholders, and cross-functional teams.
Manage expectations by communicating scope, timelines, dependencies, risks, and changes clearly and proactively.
Demonstrate active listening, empathy, and sound judgment when working with diverse stakeholders.
Translate complex technical concepts into clear and understandable business language.
Product & Process Improvement
Identify opportunities to improve software products, business processes, workflows, and customer experiences.
Analyze operational and product data to identify trends, gaps, risks, and opportunities.
Recommend process and product enhancements based on business needs, customer feedback, and data-driven insights.
Support continuous improvement initiatives and special projects that contribute to company-wide
objectives.
Contribute to the development of best practices for requirements management, documentation,
stakeholder engagement, and product delivery.
Required Experience
8+ years of experience in business analysis, product management, product ownership, or a related role within a software development environment.
Proven track record of contributing to or delivering SaaS, web, mobile, or enterprise software products.
Strong experience gathering, analyzing, documenting, and translating complex business requirements into actionable technical requirements.
Demonstrated experience working with cross-functional software development teams.
Experience working directly with customers, clients, or senior business stakeholders.
Strong understanding of the Software Development Life Cycle (SDLC) and Agile/Scrum
methodologies.
Required Technical & Functional Skills
Strong understanding of software development concepts, SDLC, APIs, cloud platforms such as AWS or Azure, and modern software development frameworks.
Proficiency with Agile/Scrum practices and project management or product development tools such as Jira, Trello, Azure DevOps, or similar platforms.
Strong requirements analysis, process mapping, user story development, acceptance criteria, and
documentation skills.
Ability to understand technical architecture and communicate effectively with software engineers and other technical professionals.
Strong analytical skills with the ability to evaluate business needs, data, risks, dependencies, and
potential solutions.
Ability to develop clear presentations, reports, process flows, roadmaps, and business documentation.
Leadership & Professional Competencies
Strategic thinking and strong business acumen.
Customer-centric mindset with a focus on delivering measurable business value.
Exceptional written and verbal English communication skills.
Strong stakeholder management, influencing, negotiation, and facilitation skills.
Ability to translate complex technical concepts into clear and understandable business language.
Strong prioritization, organization, and time-management skills.
Ability to manage competing demands, timelines, dependencies, and changing priorities.
Creative and analytical problem-solver with a curious and innovative approach.
Ability to work effectively in a fast-paced, collaborative, and dynamic environment.
High level of ownership, accountability, adaptability, and attention to detail.

Work arrangement
No