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Company Description Zenith Services Inc., founded in 2006, is an IT consulting and solutions firm that supports clients through the full digital transformation lifecycle, from ideation to execution. The company focuses on “Lean and Digital” delivery, using agile and collaborative approaches to build customized solutions across the digital value chain. With deep expertise in retail banking, capital markets, information security, and applications management, Zenith helps organizations turn IT into a strategic asset. The firm supports both cloud and on-premise environments to improve operational efficiency and accelerate revenue growth. Zenith serves multiple industry verticals, including finance, banking, insurance, telecom, and others.
Support Engineer – Dynamics 365 Contact Center (CCAS)
Experience: 4+ years
Job Location: Hyderabad, Telangana
Worksite: Onsite [100%]
Number of Positions: 5
Notice Period: 30 days or less
About Role/Project:
We are looking for a Support Engineer to work on a Microsoft Support Project, primarily focused on Microsoft Dynamics 365 Contact Center (CCAS / CCaaS). This role is critical in supporting enterprise customers by troubleshooting and resolving complex product issues across Contact Center, Voice, Routing, Omnichannel, Copilot, and Power Platform components.
Responsibilities: • Own and resolve customer support cases related to Dynamics 365 Contact Center, Omnichannel, Copilot, and Power Platform. • Troubleshoot issues across voice, routing, omnichannel channels, Copilot features, and agent workspace. • Perform root cause analysis by gathering logs, reproducing issues, and identifying configuration or product defects. • Collaborate with Microsoft support ecosystem and internal teams for escalations. • Maintain SLA adherence and customer communication. • Document solutions and contribute to knowledge base.
Preferred Qualifications:
• 4–7 years in Dynamics 365 / Power Platform support roles.
• Strong expertise in Dynamics 365 Contact Center (CCAS), Omnichannel, Copilot, and Power Platform.
• Experience troubleshooting voice, routing, and Copilot issues.
• Good to have Microsoft Support project experience.
Work arrangement
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