Support Generalist

Company Description Rightsline is a global SaaS platform specializing in rights and royalties management for intellectual property owners of all sizes. The company provides innovative technology tools that help organizations manage and monetize content across the entire IP lifecycle. Rightsline serves leading companies in media and entertainment, gaming, publishing, consumer products, life sciences, high tech, and other sectors. Its platform gives finance, legal, operations, and strategy teams a comprehensive view of rights, royalties, contracts, and potential sales opportunities, supporting better decision-making and revenue growth.
Role Description The Support Generalist is a full-time, on-site role based in Noida, responsible for providing day-to-day operational and customer support for Rightsline’s SaaS platform. This role includes responding to user inquiries, troubleshooting issues, and coordinating resolutions with internal technical and product teams. The Support Generalist will document cases, maintain accurate records, and contribute to knowledge base articles and support guidelines. The role also involves assisting with onboarding activities, guiding users through basic product features, and escalating complex problems when needed. Collaboration with cross-functional teams to improve processes and enhance the overall customer experience is a key part of this position.
Qualifications
Strong customer support and service skills, with the ability to handle inquiries and issues professionally and efficiently.
Solid problem-solving and troubleshooting abilities, including basic technical aptitude for SaaS platforms and web-based applications.
Effective communication skills, both written and verbal, with the capacity to explain complex information in a clear, user-friendly manner.
Organizational and time management skills, including experience handling multiple tasks, prioritizing work, and maintaining accurate documentation.
Comfort working collaboratively with product, engineering, and operations teams to resolve issues and improve support processes.
Prior experience in customer support, operations, or a similar role in a technology or SaaS environment is beneficial.
Familiarity with ticketing systems, CRM tools, or help desk software is an advantage.
Bachelor’s degree or equivalent practical experience; experience in media, entertainment, or IP-related industries is a plus.

Work arrangement
No