Application Support Analyst

Peak Performers has partnered with a Texas State Agency to assist in their search for a remote Applications Support Analyst . In this position, you will be responsible for providing first-line support to users experiencing issues with the CRM or agency Help Desk systems, troubleshooting problems, and ensuring the smooth operation of the CRM and Help Desk software.
Major duties
Develop, monitor, maintain, and deliver communications for the CRM and agency Help Desk product teams.
Coordinate activities with multiple stakeholders supporting the development of CRM and agency Help Desk applications and contribute to knowledge base articles.
Monitor, review, and resolve CRM and agency Help Desk support incidents, ensuring quality analysis, customer satisfaction, and SLA compliance.
Write, edit, and review support operating procedures and ticket responses.
Monitor, review, and complete software UAT for CRM and agency Help Desk products, ensuring issues and enhancement requests are updated accurately and on time.
What are we looking for?
7 years of experience using Atlassian Jira products, including Service Desk and Software.
4 years of experience with end user testing of software releases.
2 years of preferred experience using Zendesk and CRM Help Desk tools.
2 years of preferred experience using MS Modern Requirements.
Preferred experience using Jira.
Exciting Opportunity Details
Rate: $40.00/hour
W2 Contract
Worksite Location: Remote
Contract through 8/31/27 with opportunity for extension
The Peak Performers difference
Excellent medical health, dental & vision insurance at 60 days
Our employees may choose to participate in a 403(b) retirement plan
Qualified applicants with chronic medical conditions and/or disabilities receive priority placement
We pay weekly through direct deposit
In business since 1994 and thousands of job placements
All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.
Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.
Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.

Work arrangement
No