VOIP Support Professional (fully remote)

Company Description: Two Seas is a human resources consulting firm registered with SECP and FBR, specializing in providing top talent to companies in the US. Clients typically save around 60% compared with local U.S. hiring, while maintaining professional quality and reliability. Two Seas rigorously screens and vets all professionals to present only highly qualified talent, and focuses on long-term, value-driven partnerships with its clients
The Role:
We're looking for an experienced, technically sharp VoIP support professional to join our US client's team (EST). You'll be the go-to person for troubleshooting, provisioning, and keeping our customers' phone systems running smoothly.
What You'll Do
Troubleshoot call quality issues (jitter, latency, packet loss), registration failures and oneway/no-audio scenarios
Provision and configure SIP endpoints, desk phones, softphones, and ATAs
Manage PBX configurations including call routing, auto attendants, ring groups, and IVRs
Handle number porting, CNAM/caller ID issues, and carrier-level escalations
Work with customers directly to diagnose network and firewall-related VoIP problems
Document issues and resolutions in our ticketing system
What We're Looking For:
3+ years of hands-on VoIP/UCaaS support experience (not optional)
Strong understanding of SIP, RTP, codecs, and VoIP oprotocols
Experience with hosted PBX platforms (familiarity with obroadsoft-based oplatforms oa oplus)
Comfortable reading SIP traces, packet captures, and call oflow odiagrams
Working knowledge of networking fundamentals: DNS, DHCP, NAT, firewalls, VLANs, QoS
Familiarity with carrier/wholesale voice operations and number porting processes
Self-motivated — you can work independently without constant oversight
Good networking and communication skills with a neutral english accent
Nice to Have:
Familiarity with CRM/ticketing tools (Zoho, HubSpot, etc.)

Work arrangement
No