HR Service Centre Representative - Junior

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: HR Service Centre Representative - Junior
Location: Remote
Duration: 6 months (Possible Extension or Full time conversion)
Pay rate: $20/hr. on W2
Work Schedule: Monday – Friday. 8-4 EST or 9-5 EST
Job Description:
The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection.
This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.
Duties and Responsibilities:
Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
Document summary details of calls and processing in case management system (Service Now).
Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload.
Cross-trains to support business needs.
Performs special projects as assigned.
Primary contact for HR Regional Office and Distribution Center HR administrators.
Responds to email inquiries.
Minimum Requirements:
High School Diploma or equivalent experience
Bachelors preferred
1-2 years of related experience preferred
Ability to multi-task and work in a fast-paced environment
Strong communication, organizational and interpersonal skills
Exceptional customer service and follow-through skills
Ability to maintain confidentiality and apply privacy requirements.
Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
Knowledge of HR policies, procedures, and systems
Experience working on a team, and remaining flexible
Knowledge retention and recall
Self-sufficient utilization of resources
Ability to work under pressure
HR Representative in a large, fast paced service environment
Customer Service Representative
Minimum experience required to perform this job.
1-2 years of related experience preferred
Previous workday or ServiceNow experience
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Work arrangement
No