Senior Relationship Manager, Mortgage & Housing

Equifax is looking for a Senior Relationship Manager in Mortgage & Housing.
What You’ll Do
Responsible for leading and driving the partnership, across Mortgage & Housing at the customer and across Equifax for the largest, most strategic and most complex accounts
Responsible for leading the innovation, development, and implementation the strategic plan with the customer that drives growth, retention, and proven ROI for the customer
Maintain close strategic partnerships across the customer organization, understanding customer KPI's and success metrics and business operations, market challenges and short-term initiatives
Lead and facilitate sales presentations and proposals to use Equifax solutions in a way that improves customer revenues, return on operations, reduces risk, and lowers expenses
Be seen as the key trusted partner through credibility, reliability, business intimacy and customer centricity
Lead partnership with sales resources - account team - to exceed revenue goals, leading coordination of EFX resources and SSEs to implement the operational plan
Manage existing business agreements and relationships, including the management and oversight of customer onboarding and solution delivery, fulfillment, use, and overall customer satisfaction
Identify, recommend, and implement improvements for using Equifax solutions, based on customers' feedback and through collaboration with internal Equifax partners
Lead the territory strategy and customer account planning
Grow existing business relationships by identifying process and operational improvements to solution delivery, customer use, and solution impact to customers' financial priorities
Conduct, moderate and facilitate product trainings for customers on current or prospective products the customer is using or evaluating
Collaborate on and manage inputs to the Equifax revenue forecasting and pipeline management processes, updating revenue opportunities according to company policy and practice
Lead the coordination of customer data and insight to internal Equifax product and executive teams to ensure improved product development, marketing, and sales Increase customer satisfaction through customer engagement and support
What Experience You Need
10+ years of related Mortgage & Housing experience, preferably in sales, marketing or relationship management
Bachelor’s degree, or equivalent work experience - masters preferred
Strong relationship management and business development/sales skills
Ability to work effectively with individuals and groups in managing customer relationships
Excellent presentation, verbal and written communication skills
What Could Set You Apart
Communication : Excellent verbal and written communication skills
Organization : Exceptional organizational skills
Analytical skills : Ability to analyze data and market trends
Conflict resolution : Ability to manage conflicts effectively
Empathy : Ability to demonstrate empathy
Teamwork : Team-oriented individual
Leadership : Demonstrated leadership skills
IT skills : Efficient IT skills
CRM knowledge : Knowledge of customer relationship management (CRM)
Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current base salary range is $152,000 to $180,000.00. This position is also eligible for our sales incentive compensation program at approximately 43%

Work arrangement
No