ServiceNow Platform Architect (Remote)

Role: ServiceNow Platform Architect
Location: Remote
Duration: Long Term
No of positions: 15
"The Platform Architect's activities are broad by design. As a trusted architectural advisor whose primary purpose is to ensure customers can realize the full value of their ServiceNow investment, the PA engages across technical, strategic, and relational dimensions simultaneously — often within the same conversation. Not every activity will be relevant at every point in a customer engagement, and the weight given to any particular area will shift based on where the customer is in their platform journey, their current maturity and readiness, and the outcomes they are working toward. What remains constant is that every activity a PA undertakes should be traceable back to the role's core purpose — helping the customer adopt the right capabilities, in the right sequence, on a platform that is healthy enough to support them. The following activities represent the most notable areas of PA work, organized by category.
Architecture Advisory
• Conducting solution design reviews on customer and partner work
• Guiding customers in defining their platform roadmap and sequencing workflow adoption
• Advising on data architecture, integration strategy, and platform data model alignment
• Advising on AI capabilities including Now Assist and AI Agents adoption
• Delivering accelerators from the architecture accelerator catalog in support of the customer's platform strategy and adoption goals
Platform Health
• Leading technical governance discussions and establishing governance frameworks
• Advising customers in establishing technical governance practices that prevent health degradation over time
• Interpreting platform health outputs across maintainability, performance, security, upgradeability, and user experience
• Developing and tracking prioritized remediation plans
• Advising customers on identifying and tracking technical debt and driving remediation planning
Risk Management
• Proactively identifying and tracking risks across architectural, technical, and platform health dimensions
• Assessing the potential impact of identified risks on the customer's platform strategy and value realization
• Advising customers on mitigation strategies and ensuring risks are actively managed before they surface as incidents
Customer Engagement
• Building and maintaining relationships across the customer stakeholder map
• Facilitating working sessions, architectural reviews, and executive conversations
• Maintaining the Customer Impact Plan as a forward-looking platform narrative
• Demonstrating platform capabilities in personal or demo instances when needed
Internal Alignment & Collaboration
• Coordinating with Impact Squad members to maintain a consistent customer message
• Escalating complex architectural decisions to peers or overlay resources
• Leveraging Access to Expertise and other Impact entitlements to bring the right guidance to customers
• Contributing knowledge and frameworks to the broader PA community"
Must Have Certifications
• CTA - Certified Technical Architect
Nice to have
Certified Master Architect

Work arrangement
No