Analyst Project Management

Exceptional Hospitality Starts with You
This role is based at our corporate office in Dallas, TX or Remote
This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As a Project Analyst, you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact. On the Hilton Reservations and Customer Care (HRCC) team, you will report to Senior Manager Customer Excellence. You will apply project management skills for multiple projects and business-as-usual activities, requiring the use of project management tools, data collection and analysis, and process fundamentals.
What you'll do during a typical day:
Manage HRCC internal and corporate project deliverables using industry-standard project management tools
Manage projects from initial consultation through full execution, ensuring communication of progress and status updates
Maintain project plans and artifacts, reporting, and work with teams to build cases for project approvals
Conduct and document business plans
Study and document standard processes and implement change to improve efficiency
How you'll collaborate with others:
Partner with Process Analysts to document and implement business and process changes
Lead project meetings and serve as the project representative for HRCC, document business discussions, outcomes, actions, and risks
Bring teams together to document tasks, assign owners and timelines, and create a framework for follow-up and execution
Communicate status of projects, calling out risks and accomplishments
Projects you'll take ownership of:
As part of HRCC Shared Services, manage projects related to ongoing HRCC contact center operations and corporate projects, including implementations, site launches, and other projects
What It Takes to Make the Stay
You have these minimum qualifications:
Two (2) years of professional experience
Proficiency in Microsoft PowerPoint and Excel (including maintaining complex spreadsheets)
Proficiency in Microsoft Project or similar (such as Asana, Trello)
Travel less than 10%
It would be useful if you have:
Two (2) years' experience in project or program management, Shared Services, Agile methodologies, or business process improvement
Two (2) years' experience working in a large, multi‑function contact center environment.
Proficiency with tools such as Visio and Smartsheet, coupled with the skill to craft compelling narratives using data, text, and visualizations
PMP or relevant project management or Agile certification

Work arrangement
Yes