Technology Specialist - Public Safety Applications

Mission Critical Partners is seeking a Technology Specialist to support our Facilities and Operations Practice Team. This role is responsible for assisting in the assessment, specification, implementation, and support of public safety communications and operational technologies within 9-1-1 centers, emergency communications centers, and emergency operations facilities.
The ideal candidate will possess strong technical aptitude, experience working with mission-critical public safety technologies, and the ability to collaborate effectively with clients, vendors, architects, and internal project teams. The Technology Specialist will contribute to technology projects by supporting system assessments, technology procurements, technology implementations, and operational improvements.
This role requires a client-focused professional committed to delivering exceptional service while embracing our core values of Persistence, Integrity, Trust, Accountability, and Prudence.
Duties And Responsibilities
Support the assessment, planning, procurement and implementation of public safety software systems
Conduct onsite surveys and evaluations of existing systems, workflows, and operational environments
Gather technical and operational data to support system improvement recommendations, cost reduction opportunities, and operational efficiencies
Collaborate with project managers, senior consultants, architects, engineers, and client stakeholders throughout project lifecycles
Assist in the development of technical specifications, procurement documentation, and implementation plans
Support technology integration activities involving systems such as:
Computer-Aided Dispatch (CAD)
Mobile Data System (MDS)
Records Management System (RMS)
Jail Management System (JMS)
Other public safety software systems
Network and supporting technologies
Participate in system testing, implementation, migration, and cutover activities
Provide technical support and coordination during project deployments and facility transitions
Maintain project documentation, status updates, and technical records
Support client meetings, presentations, and operational discussions
Travel to client sites as needed, up to 30–50%
Perform other duties as assigned by management
Supervisory Responsibilities
This job has no supervisory responsibilities
Qualifications
Bachelor’s degree in information technology, Telecommunications, Engineering, Public Safety Technology, or related field preferred
Minimum of 3–5 years of experience supporting public safety technology systems, telecommunications, IT infrastructure, or mission-critical operations
Experience with public safety communications environments, including 9-1-1, dispatch, emergency operations, or related technologies
Experience assisting with technology implementations, system upgrades, or operational support initiatives
Strong written and verbal communication skills
Ability to lead teams
Ability to develop technical documentation and communicate effectively with technical and non-technical stakeholders
Strong organizational skills with attention to detail and project coordination
Ability to analyze operational and technical issues and contribute to solution development
Working knowledge of public safety technologies, operational workflows, and industry standards preferred
Proficiency with Microsoft Office applications and standard business technologies
Valid Driver’s License and ability to travel to client locations and regional offices
About Us
Mission Critical Partners, LLC
Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public safety and justice to utilities, healthcare, and more. Additional information and career opportunities are available at MissionCriticalPartners.careers
Mission Critical Partners (MCP) is an Equal Opportunity/Affirmative Action Employer. We provide fair and equal employment opportunities to all qualified applicants, regardless of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
United States citizens, Green Card holders and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b candidates at this time.

Work arrangement
No