Senior Field Service Engineer

At Carbon, our mission goes beyond 3D printing. We are enabling creators everywhere to make what the world needs, right now. Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions.
Help us change the world and we will help you change yours.
The support team works to ensure that customers love us and love our products. We are accountable for customers’ success and positive experience with Carbon3D. Field Service Engineers work with our Service and Engineering teams to address issues at customer sites. This role reports to the Field Service Engineering Manager.
Location: This is a remote role with frequent travel, based out of a home office preferably in Michigan. We are looking for someone living commutable (driving) distance from Detroit Metropolitan Airport (DTW).
This role is not eligible for current Visa sponsorship or transfer.
Responsibilities
Frequent travel 75-90% to perform onsite equipment installs, maintenance, and upgrades
Familiarizing customer of product usage and care
Develop processes and documentation for standard service actions
Recognize trends and patterns in field failures and feedback to the development team to drive future designs
Work with engineering and manufacturing teams to ensure new issues are fully investigated and those countermeasures are in place
Provide support to engineering and manufacturing teams as needed
Availability for occasional off-hours calls and work
Ability to travel Internationally
Requirements
5+ years of relevant experience
BS in engineering field preferred but not required
Must have hands-on approach
Ability to read electrical schematic and mechanical drawings
Excellent verbal and written communication skills
Strong troubleshooting skills with mechanical/electrical systems
Strong customer service experience required
Personal car required
Passport required
You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
At Carbon, we look at the person holistically and carefully consider a wide range of factors when determining salary. The compensation bracket for this position in Michigan is $82,800 - $124,200 (per year). In order to maintain equitable internal pay practices, we aim to hire new employees near the midpoint of $103,500, taking into account your experience, work location, certifications, and the unique skills you bring to the role.
Carbon also offers to our eligible employees a comprehensive total rewards package that includes equity, benefits, and time off programs. For details on our total rewards package, visit https://www.carbon3d.com/about/life-at-carbon.
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Work arrangement
No