Managed Services Consultant

Why project44?
At project44, we believe in better.
We challenge the status quo because we know a better supply chain isn't just possible—it's essential. Better for our customers. Better for their business. Better for the world.
With our Decision Intelligence Platform, Movement, we're redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.
Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.
AI at project44
We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers.
If you're driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.
Role Overview
As a Managed Service Consultant, you will play a highly visible role partnering with business leaders, customers and carriers to ensure world class delivery across a diverse portfolio. You will drive customer value through data analysis, operational excellence and proactive project management. This role blends strategic thinking with hands-on problem solving and requires the ability to influence stakeholders, manage multiple complex accounts and translate insights into long-term solutions.
What You Will Work On
Partner with customers to define delivery timelines, milestones and end-to-end project plans that ensure successful execution.
Lead carrier initiatives from planning through adoption, presenting data driven insights and best practice recommendations.
Conduct deep-dive data analysis to identify patterns, uncover root causes and recommend improvements that increase data quality and availability.
Coordinate closely with carriers to drive continuous data improvements and troubleshoot performance issues.
Monitor project progress, communicate risks and publish regular progress reports that highlight business impact.
Hold customers and carriers accountable for actions that improve operational outcomes.
Use open-source visualization tools and internal data platforms to triage errors and support issue resolution.
Develop a deep understanding of carrier integration methods across modes and apply technical knowledge to guide decision making.
Collaborate with cross functional partners including Product, Support, Carrier Operations and Engineering to drive customer value.
Contribute to internal initiatives, SOP development and process improvements that enhance quality, consistency and efficiency within the Managed Services practice.
Mentor team members, identify process gaps and share scalable solutions across the organization.
Manage a portfolio of complex Enterprise and Vanguard customers, often spanning global regions and multiple project44 products.
What You Need:
Two to four years of experience in data analysis or a similar analytical role.
Experience in SaaS, software or logistics is preferred.
Strong analytical skills and the ability to convert complex data into clear, actionable insights.
Solid understanding of source data, data formats and data behavior.
Proficiency in Excel and familiarity with visualization or analytics tools such as Tableau, SQL, Power BI, Kibana or Observe.
Experience with APIs or basic coding concepts is a plus.
Exceptional organizational skills and the ability to manage multiple projects and competing priorities.
Strong communication abilities and a customer focused, problem solving mindset.
Fluency in English and French OR Spanish. Additional languages are a plus.
In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, in office four days a week as this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.
Compensation and Benefits:
We continually evaluate our pay ranges to reflect skills, experience, and market conditions. The base salary offered will be determined by assessing a candidate's experience and skills relative to the scope and responsibilities of the position, as well as the specific geographic location where the job will be performed. Base salary is one component of project44's total compensation package, which also includes stock options for all EOR and project44-employed team members, bonus or commission eligibility depending on role, and a benefits package tai