Remote Service Technician

该职位来源于猎聘 职位描述：
Receive, manage, and document remote maintenance requests using designated client-facing support ticketing systems and internal tracking tools/methodologies.
Maintain clear, organized, and up-to-date records of ongoing work, actions taken, system status, and resolutions.
Proactively monitor system health using available data analytics tools; leverage deep system knowledge to diagnose root causes, troubleshoot issues, and implement remote solutions including configuration adjustments.
Identify and manage escalations requiring on-site intervention when remote resolution is not feasible.
Collaborate with and provide technical guidance and support to field technicians when necessary.
Contribute relevant technical information and status updates for regular client meetings.
Utilize remote connection tools and demonstrate proficiency with relevant command-line interfaces (e.g., basic Linux commands).
Fulfill service requirements outside standard office hours, including participation in weekend shifts, as scheduled. 职位要求：
Intermediate and/or advanced technical degree or equivalent experience in Electronics, IT, Networks, or a related technical field.
Proven experience in technical support, system monitoring, or remote maintenance role.
Experience in resolving customer technical issues, primarily through support ticketing systems or similar structured communication methods.
Strong technical troubleshooting and remote problem-solving skills across integrated hardware/software systems. Proficiency in analyzing technical data and reports.
Familiarity with remote access methodologies (e.g., SSH, Jump Servers) and system monitoring concepts/tools.
Excellent communication skills (written and verbal), including a high level of proficiency in English.
Experience with IT Service Management / support ticketing platforms and internal task/log management.
Strong organizational skills with the ability to manage priorities effectively and track ongoing tasks.
Customer-oriented approach with experience handling technical escalations professionally.
Proficiency with standard office software (Microsoft Office Suite).
High capacity for incident resolution and ability to work autonomously.

Work arrangement
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