CRM Associate

Company Description Johnson Lifts & Escalators is a leading elevator and escalator company in India, with over 60 years of industry experience. The company operates more than 80 branches across India and maintains 10 overseas operations, supporting a diverse customer base. Since its founding in 1963, Johnson Lifts has manufactured products ranging from small home lifts to large lifts for commercial buildings and public utilities. It was the first company in India to establish an escalator manufacturing facility, and today operates multiple lift plants and a dedicated escalator factory, enabling robust production of commercial and heavy-duty escalators. This multi-location presence offers team members exposure to large-scale operations and long-term growth opportunities.
Role Description This is a full-time, on-site CRM Associate role based in Corporate office Chennai. The CRM Associate will attend all the inbound calls and keep track of the enquiries and it's conversions. The role includes maintaining accurate customer records, coordinating with sales teams, and following up on escalations. The position also involves attending to the enquiries received through different channels and responding to customer queries via mails.
Qualifications
Strong Customer Support and Customer Service skills, with the ability to handle inquiries and resolve issues professionally.
Good verbal and written communication skills in English.
Good verbal communication in Tamil and Hindi.
Proficiency in CRM software and MS Office tools for data entry, reporting, and documentation.
Any bachelor’s degree or a prior experience in customer-facing roles is an advantage.
Freshers are also invited.

Work arrangement
No