Program Manager

Key Responsibilities:
• Own end-to-end city launch, activation, and scale-up of Vet-at-Home services.
• Drive 0→1 execution and rapid expansion across key micro-markets
• Take full ownership of ground operations, including supply deployment,scheduling, routing, and service
delivery
• Ensure high fulfilment, low cancellations, and fast turnaround times through tight operational control
• Identify demand hotspots and build hyperlocal supply density to improve service reliability and speed
• Conduct deep competitive analysis across pricing, service quality, SLAs, and operating models
• Translate market insights into clear action plans for growth, differentiation, and operational efficiency
• Continuously track competitor moves and adapt city strategy in real time
• Build and scale local partnerships with veterinary clinics, hospitals, pet stores, and ecosystem players
• Leverage partnerships to unlock supply, demand, and brand visibility.
• Negotiate and manage partner relationships to drive long-term value
• Identify and execute inorganic growth opportunities(clinic acquisitions, exclusive tie-ups,strategic
alliances)
• Lead end-to-end deal cycles—sourcing, evaluation, negotiation, and integration into operations
• Ensure seamless post-acquisition integration into the Vet-at-Home operating model
• Drive on-ground audits, field visits, and quality checks to maintain high service standards
What we’re looking for:
• 3–5 years of experience in high-intensity ground ops / city management roles (startup experience strongly preferred)
• Proven track record of owning metrics and hitting aggressive targets in live operations
• Strong understanding of micro-markets, logistics, and demand patterns
• Highly execution-driven with a biasfor action and ability to operate in chaos
• Comfortable with data, dashboards, and rapid decision-making
• Ability to hire, manage, and push on-ground teamsto deliver outcomes
• Strong problem-solving skills with a “figure it out on the ground” mindset

Work arrangement
No