Cloud Customer Success Engineer

Customer Success Engineer – Cloud & Cyber Security
Location: Fully Remote – Anywhere in Europe
Contract: Initial 12-Month B2B Contract
Working Pattern: Fully Remote
Language: Fluent English Required
Rate: Competitive Daily Rate + Attractive Earning Potential
THE OPPORTUNITY
We're supporting a major cybersecurity programme for a leading global organisation and are looking for an experienced Cloud Customer Success Engineer to join the team on an initial 12-month contract.
This is a fully remote opportunity, open to consultants based anywhere across Europe.
You'll work closely with enterprise customers to maximise the adoption of leading cloud security and cybersecurity solutions, helping them optimise security processes, improve their security posture and get maximum value from their technology investments.
The role will involve working across Cortex Cloud and Prisma Cloud, so a strong understanding of cloud engineering and cloud-native technologies is essential!
The ideal candidate must have a strong background in cloud engineering and the ability to ramp up quickly on Cortex products. Any prior, hands-on experience with Cortex Cloud, Cortex XSIAM or Prisma Cloud would be a massive bonus.
WHAT YOU'LL BE DOING
Guide customers through onboarding, implementation and ongoing platform adoption.
Act as a technical subject matter expert, advising customers on best practice and optimisation.
Support customers across cloud security and security operations use cases.
Help customers maximise the value of Cortex Cloud and Prisma Cloud within their environments.
Develop customer success plans, adoption milestones and measurable success criteria.
Conduct technical success reviews focused on platform adoption and business outcomes.
WHAT WE'RE LOOKING FOR
Essential
Strong commercial experience in cloud engineering and/or cloud security.
Experience with Cortex XDR, Cortex XSOAR or Cortex XSIAM.
Hands-on experience with cloud platforms including Azure, AWS or GCP.
Practical experience with containers and cloud-native technologies, including Kubernetes, Docker, Linux, CI/CD, Container Registries, Serverless environments
Experience working in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Security Consultant or Professional Services Engineer.
Fluent English.
Desirable
Hands-on experience with Cortex Cloud.
Previous experience with Prisma Cloud.
Previous SOC, incident response or security operations experience.
Interested? Get in touch to find out more

Work arrangement
No