Specialist, Customer CARE

Specialist, Customer Care
Who We Are
Vistaprint is the marketing partner to millions of small businesses around the world, empowering each one to live their dreams. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products that include signage, logo apparel, promotional products, flyers and postcards, business cards, websites, and digital marketing. With Vistaprint, small businesses can create and customize their marketing with easy-to-use digital tools and design templates, or by receiving expert graphic design support. Our focus is on helping small businesses project a consistent and cohesive brand image that makes them look their best in-store, online, on-site, and on the go.
Global Customer Value (CARE): Our Global CARE is a Business Unit within Vistaprint that acts as first responders dedicated to caring for our customer’s needs and concerns. The team has been critical in delivering best-in-class service committed and focused on providing a jaw-dropping experience for our customers. We act as design and marketing consultants, general advisers, the fixers when things go wrong by creating lasting impressions and building authentic relationships. We are the dream makers of a wide range of small business owners. Does the thought of leading, developing, and driving dream makers excite you? We are on a continuous journey to deliver jaw-dropping customer value. This journey requires a lot of work and passionate people to make it happen. High energy and purposeful Sr. Site Director that provides strategic business and operational partnership for our Global CARE organization are what we are looking for as part of the GC Team.
What You Will Do
The Specialist, Customer CARE handles customer service inquiries regarding Vistaprint products, services, and site navigation in a professional and efficient manner. The specialist will follow guidelines to support our commitment to providing world-class service.
Key Outputs
Provide excellent customer experience through superb customer service to all customers
Ability to empathize and relate to customers even during difficult conversations
Customer Obsessed & Excellence Champion
Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a courteous and professional manner
Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
Use appropriate systems and available resources as necessary to assist in responding to each request
Build a strong customer relationship and commitment
Adaptable & Strategic
Support and provide information to all internal and external customers in a professional and courteous manner
Adhere strictly to punctuality and schedule changes; comply with the company’s implementing guidelines and procedures
Participate in cross-functional communications and meetings to support the team/domain/center
Perform additional responsibilities as required
Your Qualifications
At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.
At least six (6) months experience in contact center operations
Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days per week.
Strong English communication skills, both verbal and written, including active listening and rapport building
Knowledge of and/or interest in internet/web technologies and social media
Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
Ability to provide excellent customer service while multi-tasking
The ability to learn new technology quickly and the ability to use multiple systems
Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus
Working knowledge of MS Outlook, Excel, Word, and PowerPoint
Key Attributes
Display willingness to learn through openness to feedback and development
Willing to Work on Site
Benefits Includes
HMO Coverage
Life Insurance
Service Incentive leaves
Medicine reimbursement
Why You'll Love Working Here
There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.
About Us
VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.
Commitment to Diversity, Equity, & Inclusion
VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.
Equal Opportunity Employer
VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

Work arrangement
No