Urgent Hiring Client Implementation Manager SaaS / ERP- Bangalore

Location: Bangalore
Experience: 5-10years
Job description
Role Objective
Own end-to-end implementation of TYASuite for assigned customers from project kickoff through go-live and hyper care, ensuring delivery within agreed scope, timeline and quality.
The role will act as the single client-facing owner and coordinate functional, integration, technical and customer teams to achieve successful and timely go-live.
Key Responsibilities
Client Ownership
Act as primary point of contact for assigned customers.
Establish project governance and communication cadence.
Conduct kickoff and regular status meetings.
Maintain strong relationships with customer stakeholders.
Communicate project status, risks, dependencies and decisions.
Project Delivery
Own project plan from kickoff to go-live.
Track milestones, critical path and dependencies.
Ensure implementation and integration activities progress in parallel.
Maintain RAID/action/dependency trackers.
Identify risks early and drive mitigation.
Integration Coordination
Coordinate with Senior Integration/Solution Lead.
Ensure customer provides required ERP access, API information, masters and test data.
Track integration dependencies.
Coordinate SIT/UAT scheduling.
Drive closure of integration issues.
Customer Readiness
Define customer responsibilities.
Track customer deliverables.
Ensure UAT users are available.
Ensure business sign-off.
Ensure production readiness.
Change Management
Identify scope changes.
Coordinate impact assessment.
Ensure change requests are documented and approved.
Prevent uncontrolled scope creep.
Go-Live
Maintain go-live readiness checklist.
Coordinate final sign-offs.
Coordinate cutover.
Coordinate hypercare.
Ensure project closure.
Required Skills:
5-10 years of experience in SaaS / ERP Implementation.
Strong experience in end-to-end client implementation and project delivery.
Excellent Client & Stakeholder Management skills.
Experience in Project Planning, Risk Management, Scope Management and Change Management.
Hands-on experience in SIT, UAT, Integration, Go-Live, Cutover and Hypercare.
Good understanding of ERP / SaaS platforms and API integrations.
Strong communication, coordination, problem-solving and project governance skills.
Any Graduate/Postgraduate; CA, MBA, or PGDM in IT, Operations, or Project Management will be an added advantage.
Please share your updated CV with the subject line Application Client Implementation Manager to hr@tyagroup.co.in.

Work arrangement
No