Customer Relationship Management Executive

About Sellability:
Sellability is a real estate consulting and advisory company focused on delivering end-to-end solutions across real estate sales, marketing, and consulting. We work with leading developers and real estate projects to drive business growth and create strong customer experiences.
About the Role:
We are looking for a CRM Executive to manage the complete post-sales journey of customers in the real estate sector — from booking and documentation to loan disbursement, registration, and possession.
Job Details:
Location: Baner, Pune.
Employment Type: Full-time, Monday to Saturday.
Work Mode: Work from Office.
Key Responsibilities:
Manage customer relationships and communication throughout the post-sales journey.
Coordinate with customers for documentation, agreements, payments, and other transaction requirements.
Coordinate with banks/NBFCs for home loan processing, sanction, and disbursement.
Coordinate with legal teams for agreements, sale deeds, documentation, and other legal formalities.
Manage and coordinate the property registration process, including documentation, stamp duty, and registration requirements.
Track customer-wise payment schedules, documentation, loan status, registration, and possession.
Coordinate with Sales, Accounts, Legal, Banking, Developers, and other internal/external stakeholders.
Maintain accurate CRM records, trackers, and MIS reports.
Proactively follow up on pending activities and ensure timely closure of customer requirements.
Address customer queries and ensure a smooth post-sales experience.
Must-Have Requirements:
1–3 years of experience in Real Estate CRM / Post-Sales / Customer Relationship Management.
Strong knowledge of real estate post-sales processes.
Experience with property registration, home loans, loan disbursement, legal documentation, and customer coordination.
Excellent communication, follow-up, and coordination skills.
Good knowledge of MS Excel / Google Sheets and CRM tools.
Strong organizational skills and attention to detail.

Work arrangement
No