Client Onboarding FX Manager - VP

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Client Onboarding Team.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The FX eTrading / Citi Velocity Operations Manager is a seasoned professional responsible for managing a team supporting Citi’s electronic FX business and client-facing Citi Velocity platform. The role combines people leadership, operational management and strong understanding of electronic trading and capital markets. The successful candidate will be responsible for ensuring effective day-to-day service delivery, maintaining strong operational controls and supporting continuous improvement and automation across the function. The role requires close partnership with Trading, Sales, Technology, Product and other Operations teams across multiple locations. Strong communication, analytical and problem-solving skills are required, together with the ability to manage priorities in a fast-paced and highly controlled environment.
The individual will exercise a high degree of autonomy within their area of responsibility and will be expected to identify risks, drive resolution of operational issues and contribute to broader initiatives affecting the FX eTrading environment.
What you'll do:
Manage and develop a team responsible for supporting FX electronic trading and Citi Velocity services, ensuring effective day-to-day delivery and appropriate operational coverage
Provide leadership, coaching and performance management, including resource planning, workload management and development of team members
Oversee operational processes supporting electronic FX client setup, platform access, pricing and trading configuration and related client servicing activities
Ensure client and trading configurations remain accurate and aligned across relevant systems and platforms
Partner closely with FX Trading, Sales, Product, Technology and Operations to resolve issues and deliver an effective client experience
Manage operational incidents and complex escalations, coordinating investigation, remediation and communication across relevant stakeholders
Identify opportunities to simplify, standardize and automate processes, reducing manual intervention and operational risk
Support implementation of new products, platform capabilities, client solutions and technology changes within the FX eTrading environment
Monitor operational performance through appropriate KPIs, KRIs and management reporting, identifying trends and areas requiring remediation
Maintain a strong control environment and ensure processes comply with applicable policies, standards and regulatory requirements
Participate in cross-functional and global initiatives impacting Citi Velocity and FX electronic trading
What we'll need from you:
5–8 years of relevant experience within financial services, preferably in FX, Markets, electronic trading or a related Operations environment
Previous people management or significant team leadership experience
Good understanding of FX products, electronic trading and capital markets
Experience supporting client-facing trading platforms or electronic trading infrastructure would be an advantage
Strong operational risk and control mindset
Demonstrated ability to manage complex issues and work effectively across multiple stakeholder groups
Strong analytical, problem-solving and organizational skills
Ability to operate independently, prioritize competing demands and make sound decisions in a fast-paced environment
Excellent written and verbal communication skills
Experience with process improvement, automation or technology-driven transformation is highly desirable
Bachelor’s/University degree or equivalent experience
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:
Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
Opportunity to receive an annual discretionary incentive award
Special offers and discounts for employees
Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract:
https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group: Operations - Services
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Job Family:Reference Data Services
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