Customer Support & Sales Executive

Responsibilities:
Answer calls professionally to provide information about products and services or obtain details of complaints.
Analyze customers' individual needs and issues to address them effectively and on time.
Offer ideas and insights to customers as a means of helping to improve their overall experience.
Follow up to ensure that appropriate actions were taken on customers' requests.
Take general feedback from customers in order to help build a better product or develop a new service, or policy.
Investigate customers' issues and troubleshoot them effectively.
Document recurring issues and create SOPs to overcome them in the future.
Pass on feedback to the managers on important issues
Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions that are taken.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Requirements:
Strong English communication is a must.
A qualified graduate from any stream of studies.
Excellent computer and internet knowledge.
Hands-on MS Office experience.
Better than average maths and logical reasoning (+ points if you have excelled in any national-level aptitude tests like CAT, MAT).
Excellent written and oral language skills
You were born a multi-tasker.

Experience
0-4 yrs