Back of House (BOH) Support Engineer

Seeking a Back of House (BOH) Support Engineer with mandatory hands-on Crunchtime production support experience in enterprise/QSR restaurant environments.
Key Responsibilities
Provide L2/L3 support for Crunchtime Inventory, Labor, Operations & Reporting.
Troubleshoot application, data sync, POS integration, inventory, labor, and reporting issues.
Perform RCA, incident/problem management, and permanent resolution.
Support integrations with POS, delivery aggregators, reporting tools, and third-party applications.
Monitor application health, analyze logs, and support deployments, upgrades, UAT, and releases.
Troubleshoot restaurant hardware including printers, tablets, controllers, and networking.
Use SQL and diagnostic tools for data validation and troubleshooting.
Collaborate with restaurant operations, vendors, and engineering teams while meeting SLAs.
Required Skills
Mandatory: Hands-on Crunchtime production support experience.
5+ years in QSR/restaurant technology support.
Strong knowledge of Inventory, Labor, Operations & Reporting systems.
POS integrations, ITSM/ServiceNow, SQL, log analysis, and network troubleshooting.
Strong incident management, RCA, and stakeholder communication skills.
Preferred
Experience supporting major QSR brands.
Wireshark, PuTTY, Windows administration, networking.
Android/iOS device support.
Power BI, Tableau, and restaurant reporting platforms.
Important: Candidates without hands-on Crunchtime support experience will not be considered.

Work arrangement
No