Customer Service Engineer

Job Introduction
FREQUENTIS Solutions & Services (FSS) as a member of the Austrian Group FREQUENTIS AG, is focused on software development, system engineering and delivery of safety-critical voice communication and information systems. Our solutions are developed and distributed in the following business segments: Air Traffic Management & Defence (civil and military air traffic control, aeronautical information management), Public Safety (police, fire and rescue services, emergency medical services) and Public Transport & Maritime (railway and urban transport solutions, vessel traffic management).
Frequentis portfolio of market-leading products is designed to provide comprehensive solutions for the aviation industry. From automation to tower systems, voice communication to traffic optimisation, information management to surveillance, networks to UTM and recording, we offer a broad range of solutions that cater to all ATM operational needs.
Your role
As a Service Engineer, you will coordinate the technical specification, integration, and acceptance of technical voice communication solutions for air traffic control. You are the main point of contact for all technical matters for your long standing installed base customers. Additionally you are responsible for coordinating with the respective development teams, which are distributed internationally.
Would you like to make the world a safer place and work on an exciting project in a safety-critical domain?
Join our team and help us make our solutions even more reliable. Work for an international technological leader and enjoy the benefits of flexible working arrangements and our focus on a good work-life balance.
Working Model
Flexible working model with up to 100% home office
Occasional onsite presence in Bratislava or Vienna, mainly for team events
Very limited international travel to customer sites, primarily during key project milestones
Key Tasks
Main point of contact for our customers at the 2nd and 3rd level support level and analyze and fix system errors
Thanks to your proximity to customers, you understand their needs and operational requirements and contribute to ongoing product improvement
Participation in international projects in collaboration with branches and partner companies
Coordinating and carrying out error analysis and remedies
Review of technical solutions with regard to security requirements, evaluation of necessary measures
Performing system tests on the company test environment and on customer premises
Planning and implementing system updates and enhancements for complex IT systems
Integrating systems and system components into existing customer environments
Conducting customer training both on site and at headquarters rounds off your area of responsibility
Key Qualifications
At least 5 years of relevant professional experience as a System Engineer, Service Engineer or System Administrator
Very good Linux knowledge and hands-on experience (ideally Red Hat based environments)
Practical experience with virtualization platforms (VMware, Linux KVM or similar)
Good understanding of networking principles and protocols (Layer2 / Layer3, TCP/IP, UDP, Multicast, SIP, HTTP, etc.)
Experience with troubleshooting complex IT infrastructure and network-related issues
Experience with SBC technologies
Employee requirements
Minimum achieved education
secondary school with an A-Levels equivalent
Education in the field
Information Technology, Telecommunications, Computer Science, Network Technology
Language Skills
English - Advanced (C1)
Experience In The Position/in The Field
System Engineer/System Administrator
Number of years of experience - 5
Personality Requirements And Skills
Strong analytical thinking and troubleshooting mindset with the ability to stay calm in critical situations
Interest in customized technical solutions, infrastructure technologies and continuous learning
Ability to work independently as well as part of an international team
Structured, reliable and proactive way of working
Professional interaction with customers and technical personnel
Our Values
2,600 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.
Benefits
We offer an international and exciting work environment with manifold opportunities to grow both personally and professionally. Happiness and commitment of our employees is a key contributor to our success and we therefore put strong emphasis on our team spirit and a healthy work-life-balance. We are located in a modern office building with good public transportation connections, close to the city center of Bratislava.
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Work arrangement
No