Banquet Captain

The Banquet Captain supports the successful execution of banquet and event operations by assisting with the coordination of service activities and ensuring guests receive professional, attentive, and efficient service throughout all functions. Working under the direction of banquet leadership, this role helps guide banquet team members during events while maintaining the resort’s service standards and presentation expectations.
Education and Experience
Education: Secondary Vocational Education (EPI) or equivalent required.
Certificates: ServeSafe and Food Handlers Health Certificate.
3-5 Years of related experience in banquets, hospitality, or food & beverage service
Language skills: English, Papiamento, Dutch and Spanish.
Skills and Abilities
Leadership: Ability to run shift briefings and guide team members.
Customer Service: Strong communication skills to handle guest complaints and ensure high satisfaction.
Operational Awareness: Understanding of the banquet service flow, basic cost control, and cleanliness standards.
Strong teamwork and coordination skills
Good communication and interpersonal abilities
Service-orientated mindset
Ability to work under pressure in a fast-paced environment
Attention to detail and organisation
Operational Execution
Coordinate and verify that all banquet event setups meet BEO instructions and resort standards
Oversee room layouts, furniture placement, buffets, bars, décor, and equipment
Lead service flow and timing during live events
Conduct detailed room inspections before, during, and after events.
Ensure proper breakdown, equipment return, and room resets
Team Coordination
Provide on-the-floor direction to banquet team members during events
Support pre-event briefings led by the supervisor/manager
Mentor and coach team members on service standards and professionalism
Guide team members to ensure service standards and grooming standards are followed
Assist new team members during events (coaching, not formal training responsibility)
Guest & Client Interaction
Act as a point of contact for guests for immediate service needs
Support Supervisor/Manager in handling client requests
Ensure a professional and hospitable service environment at all times
Quality & Compliance
Maintain cleanliness and organisation of banquet areas
Ensure compliance with health, safety, and liquor regulations
Report any issues or guest concerns to the Banquet Supervisor
Supportive Functions:
Assist with restocking supplies and banquet equipment
Ensure proper handling of glassware, china, and equipment
Support post-event cleanup and reset for next functions
Prepares orders for supplies for events through our ordering system
Posts event checks after each event has concluded

Work arrangement
No