General Manager - Collection and Retention

The ideal candidate should have telecom experience in leading a team and managing the daily operation of the business.
Responsibilities:
- Maximize collections and reduce bad debt.
- Prevent delinquency through early intervention.
- Drive digital-first, low-cost collections.
- Personalize recovery strategies using AI and data.
- Balance recovery with customer experience and retention.
- Ensure regulatory compliance and ethical collections.
- Improve agency and team productivity.
- Reduce cost to collect and improve cash flow.
- Generate insights to prevent future defaults.
- Build a high-performing, technology-enabled collections organization.
Qualifications
Minimum 10 years of work experience
Post Graduate degree from a recognised institute
Preferably MBA

Work arrangement
No