IT Business Support Analyst

IT Business Support Analyst
1 year contract, possible extension and/or conversion to full-time
CST or EST preferred
Must have:
Experience supporting enterprise applications
Experience supporting data migration and platform consolidation efforts
Proficiency with ServiceNow ticketing system
Data mapping experience
Strong communication/soft skills
We are seeking an IT Business Support Analyst with 3+ years' experience to provide technical and operational support for the Inventory Automation platform and related applications. This role ensures system reliability and user satisfaction across departments.
The right candidate will collaborate with multiple business teams to support an internal application with issues related to data migration, enhancements/releases and site activations. Maintain documentation for system configurations and support procedures. Monitor system performance and recommend improvements. Assist in user training and onboarding.
Qualifications:
Knowledge of enterprise applications and IT support processes.
Strong problem-solving and analytical skills.
Effective communication and customer service orientation.
Familiarity with ServiceNow ticketing systems.
Data Center experience is a plus.
Day to Day:
Managing tickets related to system integration issues, life cycle to development related.
Assist with data migration from legacy to forward systems.
Key focus areas:
Managing ServiceNow tickets tied to system integration and lifecycle/development issues
Supporting data migration and platform consolidation efforts
Collaborating across IT, SE&D, Operations, and vendor teams
Monitoring system performance and contributing to ongoing improvements
Providing support beyond a traditional helpdesk level (strong critical thinking and problem-solving)
Complementary Skills:
Strong communication skills with the ability to collaborate effectively across cross-functional teams
Working knowledge of Microsoft Excel for tracking, analysis, and reporting
Experience providing IT support beyond helpdesk-level functions, with exposure to enterprise systems

Work arrangement
No