Claims Adjuster - Associate

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Doubtless Pet Insurance Partnerships – North America, a subsidiary of Doubtless, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.
Job Summary
Doutbless Pet Insurance Partnerships – North America is seeking a Claims Adjuster- Associate who will report to the Supervisor, Claims. The Claims Adjuster- Associate is responsible for investigating, evaluating, and settling insurance claims. This role also determines policy coverage for the claimed loss and appropriate compensation amount.
Job Location: Remote- USA
Main Responsibilities
Works closely with veterinary hospitals, and policyholders to evaluate and review a pet’s medical history to determine a baseline of health.
Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy.
Updates Explanation of Benefits (EOB), pays and closes claim.
May order medical records from providers.
May communicate with clients and providers during treatment.
Performs other duties and responsibilities as assigned.
Basic Qualifications
1 year relevant experience working in a veterinary clinic
Education: Must meet one of the following requirements:
Associate’s Degree or equivalent work experience (One-year relevant experience is equivalent to one year college); or
Certified Veterinary Technician (CVT)
Registered Veterinary Technician (RVT)
Licenses/Certifications:
Must have and maintain Adjusters license or must obtain within 90 days of hire
Only United States residents will be considered for this role
Expected Hours Of Work
This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
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Work arrangement
No