Client Delivery Manager - SAP Basis

Tittle : Client Delivery Manager - SAP Basis
Location: Remote - Canada
Skills Set Required:
5-7 Years Experience in SAP Basis Domain
Customer Facing Experience (2-3 Years)
Knowledge of SAP Products & Services (RISE, S/4HANA, BTP, HANA Database, SaaS Solutions)
Hands-on experience in Upgrades, OS/DB migration, Cloud is preferred
Key Responsibilities –
Owns, develops and supports growth of the client relationship for SAP ECS
Voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement
Fully accountable for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed
Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
For Premium Partner delivered accounts, the CDM requires a technical and project management understanding
Proactively positions new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g., Industry AEs and others)
Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.
Drives Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit
Drives Digital Transformation Success – aligns services to client’s transformation strategy and goals
Expected to spend most of the time on sustainable account management (e.g. growing relationship, continued utilization of ECS portfolio and enlarging ECS footprint) and limited time on service delivery
Optionally supports SAP Sales team during pre-sales phase with advice and experience from the field with the goal to craft sustainable engagements
Expected to spend up to 20% of time onsite at client location

Work arrangement
No