Client Services Representative - Remote

ABOUT US
KARLOS DREAM GETAWAYS provides personalized travel services for entrepreneurs, offering competitive pricing and seamless planning for destinations worldwide. The company focuses on tailoring travel experiences to meet individual business and lifestyle needs. Clients benefit from curated itineraries, cost-effective options, and efficient coordination of travel details. KARLOS DREAM GETAWAYS aims to simplify travel planning so clients can focus on their work and enjoy stress-free journeys.
ROLE DESCRIPTION:
The Client Services Representative - Remote is a part-time role focused on supporting clients with their travel planning needs. Day-to-day tasks include responding to client inquiries, providing detailed information about travel options, and assisting with booking and itinerary changes. The representative will handle questions related to pricing, payment, and basic finance-related matters, ensuring clear communication and accurate information. This role also involves monitoring client satisfaction, resolving issues promptly, and coordinating with internal teams to deliver smooth, personalized travel experiences. The position is fully remote and requires consistent, professional communication via phone, email, and online messaging platforms.
QUALIFICATION:
Strong client services and customer service skills, with a focus on building positive, long-term relationships.
Clear, professional communication abilities to ensure high levels of customer satisfaction.
Basic finance and payment-handling skills to support pricing discussions and transaction coordination.
Comfort with remote work tools, including email, chat, and online booking platforms.
Organizational skills and attention to detail when managing multiple client requests and itineraries.
Prior experience in travel, hospitality, or customer-facing roles is beneficial (but not mandatory).
Availability to work part-time with reliable internet access and a quiet, professional workspace.
KEY RESPONSIBILITIES
• Respond promptly and professionally to client inquiries by telephone, email, social media, and messaging platforms.
• Collect information about clients’ destinations, travel dates, budgets, preferences, and special requirements.
• Schedule consultations, follow-up calls, and client appointments.
• Assist with gathering and organizing information about flights, hotels, resorts, cruises, vacation packages, transportation, travel insurance, and activities.
• Prepare and send approved quotations, itineraries, travel documents, payment reminders, and general trip information.
• Follow up with prospective and existing clients in a professional manner.
• Monitor client requests and help resolve routine questions or concerns.
• Maintain organized digital files and accurate records of client communications.
• Protect clients’ personal, payment, and travel information.
deadlines, and travel insurance, without providing legal or immigration advice.
• Request post-travel feedback, reviews, and referrals when appropriate.
• Support client-retention and customer-service initiatives.
• Participate in virtual meetings, training sessions, and performance reviews.
REMOTE-WORK REQUIREMENTS
Candidates must have:
• A reliable computer suitable for daily business use.
• Stable, dependable high-speed internet access.
• A working telephone or approved internet-calling service.
• A quiet, professional workspace with minimal interruptions.
• A headset and working camera for client calls, meetings, and training.
• Availability during the required working hours and time zone.
• The legal right to work in the location specified in this advertisement.
PLEASE SUBMIT:
1. An updated résumé.
2. A short cover letter explaining your relevant customer-service experience and interest in the role.
3. Your location and time zone.
4. Your general availability.
5. Confirmation that you meet the remote-work requirements.

Work arrangement
No