Customer Support Specialist

Company Description Technotask Business Solutions Pvt Ltd is a rapidly growing customer experience company founded in March 2020, delivering omnichannel solutions that enhance customer interactions and support business excellence. From its origins in Bhopal, the company has expanded to 13 centers across India, Egypt, and the UAE, with a diverse team serving clients in the UK, USA, KSA, and Colombia. Technotask supports over 20 global clients across 48 lines of business, achieving an impressive 400% growth in just two years. Its services span voice, email, and chat support, catalogue management, logistics support, automation solutions, sales, inbound support, lead generation, quality audits, and backend operations across multiple industries including FinTech, retail, e-commerce, and more. Technotask invites professionals to help reshape the future of customer experiences and contribute to a culture of innovation and excellence.
Role Description The Customer Support Specialist is a full-time, on-site role based in Bhopal. In this position, the specialist will handle customer inquiries and issues via phone, email, and chat, ensuring timely, accurate, and empathetic resolutions. The role involves troubleshooting basic technical problems, documenting interactions in internal systems, and following defined workflows and escalation procedures. The specialist will collaborate with cross-functional teams to resolve complex cases, contribute feedback to improve processes, and maintain high standards of customer satisfaction and service quality. Daily responsibilities also include adhering to performance metrics, following company policies, and continuously developing product and process knowledge.
Qualifications
Customer-facing skills: Candidates should possess strong Customer Support and Customer Satisfaction skills to manage interactions professionally and maintain positive relationships.
People and communication skills: Candidates should possess excellent Interpersonal Skills, including clear verbal and written communication, active listening, and empathy.
Technical and problem-solving skills: Candidates should possess Technical Support capabilities and Analytical Skills to diagnose issues, interpret information, and propose effective solutions.
Additional qualifications: Ability to work in a fast-paced environment and meet performance targets; familiarity with CRM or ticketing tools; basic computer literacy and typing proficiency; prior experience in customer service or contact center roles is an advantage.
Education and work style: Minimum high school diploma or equivalent; higher education in any discipline is preferred. Ability to work flexible shifts, collaborate with diverse teams, and maintain professionalism in all interactions.

Work arrangement
No