Process Specialist

What will you do?
Design, develop, and maintain process flowcharts and all center-specific process documentation.
Define services and provide end-to-end delivery support.
Interact with management, peers, and other stakeholders to gain a detailed understanding of processes.
Maintain and update business rules, including new file creation or modification of existing documentation.
Understand process requirements, resources, duration, and expected outcomes.
Collaborate with peers to develop and implement process improvement solutions.
Identify opportunities for cost and resource optimization and quality improvement.
Support local and global implementation leads in executing new service deployments and customer onboarding.
Execute assigned implementation steps and track progress.
Suggest alternative or reengineered processes to replace or improve current workflows.
Partially manage small to medium-sized projects, including planning, risk management, milestones, deliverables, and reporting.
Conduct onboarding for new resources and manage on-the-job training programs.
Perform Training Needs Analysis (TNA) and design end-to-end training programs for operational teams.
Manage training resources effectively and drive User Acceptance Tests (UAT) for new processes.
What will you need?
Must have skills
Knowledge of process-related tools and equipment.
Proficiency in Microsoft Office, especially Excel.
Attention to detail with strong analytical and problem-solving abilities.
Understanding of project management principles and tools, supporting project planning, execution, and progress tracking
Willingness to work in a 24×7 global environment, ensuring flexibility to support business continuity and client needs across time zones.
Good to have skills
Proficiency in Microsoft PowerPoint and Visio.
Familiarity with tools like ChatGPT, Microsoft Copilot, or similar AI platforms
Lean Six Sigma Green Belt
Strong project management skills for handling small to medium-sized implementations.
Experience in process reengineering or continuous improvement initiatives.
Ability to create and deliver structured training sessions effectively.

Work arrangement
No