Business Operations Analyst, Payments Business

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Job Description
Business Operations Analyst - Payment Operations
This role offers an exclusive opportunity to work on payments related initiatives with leading banks, financial and national institutions.
Be a champ and work closely with external stakeholders including partner banks and networks.
Responsible for handling day to day business operations with external and internal stakeholders.
Identifying areas of operations that require technological intervention and co-ordinating with stakeholders for implementation of technical solutions.
Responsible for management of business reporting and any ad-hoc reporting required from time to time. Proficient knowledge of Excel is a must.
Help develop and nurture relationships with payment players.
Strongly focussed on execution.
Customer-first attitude; always on toes to lessen pain points of customers.
Monitoring transaction success rates and regularly analysing data to bring about enhancements in products as well as improvement in processes and success rates.
Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers.
Maintaining Bank and Network relations in resolving Ad-hoc issues and improving existing operational processes.
Addressing internal queries, data requirements and escalations regarding Payment transactions.
Work closely with the finance team to drive reconciliations and execute required corrections.
Collaborate with internal and external business + technical teams to spearhead integrations and go-live.
Qualifications
Minimum work experience of 1-2 years in the operations/payment industry
Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
Strong communication skills and ability to negotiate for one's requirements
Advanced knowledge of Excel and basic knowledge of SQL
Qualifications - B.Tech/MBA preferred

Work arrangement
No