Customer Relations Executive

We are seeking a Customer Relations Specialist who will be responsible for building and maintaining strong relationships with customers by providing excellent customer service and support. The role involves resolving customer inquiries, complaints and issues in a timely and effective manner, while keeping the company's reputation and customer satisfaction in mind.
Key Responsibilities:
Respond to customer inquiries via phone, email, social media, or any other communication channel in a timely and professional manner.
Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
Build and maintain strong relationships with customers by providing exceptional customer service.
Gather feedback from customers to improve products, services, and processes.
Provide customers with product and service information, and troubleshoot issues when necessary.
Document all customer interactions, inquiries, and complaints in the customer database system.
Liaise with other departments to resolve customer issues, ensure customer satisfaction, and improve business processes.
Identify customer trends and communicate them to the relevant departments for further action.
Develop and implement customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement.
Continuously learn about products and services to provide accurate and up-to-date information to customers.
Qualifications:
Bachelor's degree in a relevant field (e.g. Business Administration, Marketing, Communications)
At least 2 years of experience in customer service, customer relations, or a related field
Strong communication and interpersonal skills
Ability to work under pressure
Excellent problem-solving skills
Proficient in using computer systems and software applications
Fluent in written and spoken English

Work arrangement
No