German speaking Customer Support Representative

Join our fast-growing company as a German speaking Customer Support Representative
Fluent German C1 and B2 English level.
It is a freelance, remote and full-time position.
Start date: 15.10.2026
Schedule:
Working hours: Monday-Friday 10AM - 6:30PM CET, National Holidays according to Germany
In our company you have great opportunity to get:
Experience in the international company working with people around the globe.
Compensation up to $2200 including:
- $1800/ month during the probation period (3 months)
- $2000/month after passing the probation period + 200$ KPIs bonus.
Training will be provided by the company and the client.
20 paid days of vacations, 10 paid days sick leaves per year.
Management's attention, support and motivation.
Responsibilities:
Respond to user queries with friendly & timely support via CRM system (email, livechat, calls).
Manage users' accounts.
Study and apply product knowledge to recommend items based on understanding of the customers’ needs
Forward user feedback to other departments to help prioritise platform improvements.
Do additional administrative tasks.
Support across other non-German/English markets in the EU with the use of an internal translation tool for non-voice interactions.
Managing enrollments, refunds, upgrades, and payments
Tech Requirements:
laptop with Windows 10 or 11, RAM 6GB, CPU i5, SSD 256GB, headset with microphone
We are a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.
We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.
We will be glad to welcome you to our team. Grow your career with us!

Work arrangement
No