Live opening · Posted 10 days ago
Service Desk Engineer
Neurealm · Chennai, Tamil Nadu, India (On-site)
You are 10 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanyNeurealm
LocationChennai, Tamil Nadu, India (On-site)
Work modeNo
Source
Linkedin
Listed10 days ago
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About the role
Description supplied by the original job listing.
Provide Level 1 technical support through phone, email, chat, and ticketing systems.
Log, categorize, prioritize, and track incidents and service requests.
Troubleshoot and resolve issues related to:
Windows operating systems
Microsoft 365 applications
Outlook, Teams, OneDrive, and SharePoint
Printers and peripherals
Basic network connectivity
Perform user account administration in Active Directory and Azure AD.
Support password resets, access requests, and mailbox management.
Escalate unresolved issues to Level 2/Level 3 support teams.
Monitor ticket queues and ensure SLA compliance.
Maintain accurate documentation of incidents, resolutions, and knowledge articles.
Assist in onboarding and offboarding activities.
Follow ITIL-based Incident, Request, and Problem Management processes.
Work arrangement
No
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