Chief Delivery Innovation Officer

Role Description The Chief Delivery Innovation Officer is a full-time remote role responsible for driving innovation in how UNG designs, delivers, and evolves its resort retail experiences and customer journeys. This role oversees the end-to-end delivery of strategic initiatives, ensuring that retail concepts, digital experiences, and operational models are aligned with brand vision, commercial objectives, and customer expectations. Day-to-day responsibilities include leading cross-functional teams, defining and refining delivery frameworks, managing innovation projects from concept to implementation, and optimizing processes for scalability and performance across regions. The role also involves using data and insights to identify new opportunities, setting measurable outcomes, and partnering with leadership to prioritize and execute high-impact initiatives. The Chief Delivery Innovation Officer serves as a key thought partner to executive leadership, championing a culture of experimentation, continuous improvement, and design-led thinking.
Qualifications
Demonstrated leadership in delivery, innovation, or transformation roles, ideally within retail, hospitality, or consumer experience-driven industries.
Proven experience in strategic planning, program management, and end-to-end implementation of complex, multi-market initiatives.
Strong skills in customer experience design, journey mapping, and service design, with the ability to translate brand vision into operational realities.
Competence in data-driven decision-making, including performance analysis, KPI development, and continuous improvement methodologies.
Experience leading and motivating cross-functional, remote, and multicultural teams; strong stakeholder management and collaboration skills.
Ability to work effectively in a fully remote environment, with excellent communication, facilitation, and presentation abilities.
Background in luxury retail, resort wear, lifestyle brands, or experiential environments is highly beneficial.
Advanced degree in Business, Innovation, Design, Operations, or a related field is preferred; equivalent experience will be considered.

Work arrangement
No