Supervisor, Referral Management

Provider-Centered. Patient-Focused. Built For What Healthcare Should Be.
At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most—patients.
Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.
Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day.
If you are looking for more than just a job, if you are looking for a purpose-driven career where your work truly matters, we would love to meet you.
Position Summary
Works as a team member, working day to day volume as needed
Will be available to float to other teams as deemed necessary by Director
Serves as a liaison between Referral Management Staff and Director
Ensures daily volume is distributed evenly to staff members
Works to ensure all deadlines/turn-around-times are being met
Responsible for using a referral data tool to manage and track and analyze data
Key Responsibilities
Supervises day to day activities Referral Management Team.
Serves as back up for other team supervisors.
Troubleshoots Referral Management issues as they occur.
Assists Director with staff scheduling, staff assignments, special projects and coordination of teams.
Conducts monthly review of team KPI statuses.
Works with team members to assist those with low KPI
Onboarding and training for new hires
Performs other duties as assigned.
Required Knowledge & Skills
Strong communication and interpersonal skills.
Proficient with Microsoft Office programs.
Ability to meet deadlines in high-pressure environment.
Demonstrates effective interpersonal skills in intense situations.
Knowledge of managed care concepts and medical terminology.
Ability to multi-task and work with multiple software applications.
Education/Experience/Licensure/Technical/Other
Education: Bachelor Science or equivalent experience
Experience: At least 2 years of health care experience; experience working with referral management in physician’s office or in health plans preferred.
Why You Will Love Working Here
We take care of our team so they can take care of patients. Benefits include:
Medical, dental, and vision coverage
Company funded HSA + exclusive healthcare discounts
401(k) with company match
Company paid life insurance
Flexible time off + Vacation Exchange Program
What We Value
Trust. Ownership (Together). Compassion. Relentless Progress . These values shape how we show up for patients — and for each other.
Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.

Work arrangement
No