Installation Administrator (Contractor)

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. We are looking to bring on a installation Administrator is to support the Logistics team
Primary Objective: The primary objective of the Installation Administrator is to support the Logistics team by driving the end-to-end administrative execution of hardware installation projects. This role ensures seamless operational workflow through proactive NetSuite case management, precise purchase order tracking, hardware logistics coordination, and professional client-facing status updates to ensure timely and successful installations.
Responsibilities include:
NetSuite & Case Management: Create, update, and manage installation cases in NetSuite; actively monitor case lifecycles to prevent bottlenecks and ensure accurate tracking across all installation phases.
PO & Order Administration: Manage Purchase Order (PO) creation, tracking, and submission in NetSuite; verify hardware ordering status and oversee fulfillment through delivery confirmation.
Logistics & Partner Coordination: Utilize third-party logistics (3PL) portals—specifically Snap and Techlink—to track hardware shipments, verify carrier logistics, and confirm delivery dates.
Client & Field Communications: Serve as a primary administrative contact for client-facing communications, providing updates on installation phases and setting expectations around scheduled install dates and hardware deliveries.
Data Accuracy & Verification: Reconcile shipping tracking numbers, order details, and scheduled field dates across NetSuite, Google Sheets, and carrier portals to maintain flawless record integrity.
Process Efficiency: Maintain proactive follow-ups with cross-functional teams and external logistics partners to maximize task completion and workflow throughput.
Qualifications:
Software Proficiency: Proven, hands-on experience using NetSuite for order tracking, case management, and data administration is required.
Tool Stack: Expertise in Google Workspace (specifically Google Sheets and Gmail) and experience navigating 3PL or third-party vendor platforms (e.g., Snap, Techlink, or similar portals).
Logistics Background: Prior experience in logistics administration, order fulfillment, project coordination, or field service operations preferred.
Time Zone Alignment: Ability to work up to 40 hours per week aligned with US business hours (Eastern/Central time zones preferred) to ensure immediate responsiveness to ongoing installation needs.
Communication Skills: Excellent written and verbal communication skills for clear client interaction and team collaboration.
Detail Orientation & Efficiency: Strong organizational skills with a focus on efficiency, time management, and meticulous data entry.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel; reach with hands and arms; talk or hear; and smell. The employee is required to sit the majority of the day. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is performed in a typical office environment.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Work arrangement
No