Technical Analyst

Job Title: Technical Analyst
Company: Celerity
Location: U.S. (Remote/ work from home eligible) Travel as Required
Industry: Utilities Consulting / Digital Transformation / FSM Implementations
Experience Required: 7+ Years
Compensation: $125,000 - $150,000 annually
Company Overview: Celerity is a consulting firm specializing in utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to drive and deliver transformation and operational excellence for our clients.
Position Overview: We are seeking an experienced Technical Analyst to support the delivery of a complex Field Service Management (FSM) platform implementation for a utilities client. This role bridges business requirements and technical execution — translating functional needs into technical specifications, supporting solution configuration, and ensuring the platform is implemented correctly, tested thoroughly, and delivered successfully. The ideal candidate will bring strong analytical and technical skills, hands-on FSM platform experience, implementation project experience, and the ability to collaborate effectively across a cross-functional delivery team including the Technical Project Manager, Solution Architect, Product Developers, and Product Solution Architects.
Key Responsibilities:
Requirements & Technical Analysis:
Analyze and document detailed technical and functional requirements for the FSM platform implementation, working closely with business stakeholders and the Solution Architect
Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents
Conduct gap analysis between out-of-the-box FSM platform capabilities and client-specific business requirements
Support development of solution design documents, data mapping specifications, and integration requirements
Solution Configuration & Implementation Support:
Support configuration of the FSM platform (e.g., scheduling rules, work order types, service territories, mobile workflows, dispatch logic) based on approved designs
Partner with Product Developers and Product Solution Architects to validate that technical builds align with documented requirements and architecture standards
Assist in designing and validating system integrations with adjacent platforms (GIS, OMS, ERP, CRM, IoT/telemetry)
Support data migration activities including data mapping, cleansing, validation, and reconciliation
Testing & Quality Assurance:
Develop test plans, test cases, and test scripts to validate FSM platform functionality against business requirements
Lead or support System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing cycles
Log, track, and manage defects through resolution, working with Product Developers to prioritize and validate fixes
Ensure traceability between requirements, configuration/build, and test coverage
Cross-Functional Collaboration
Work closely with the Technical Project Manager to provide status updates, flag risks/issues, and support project planning and reporting
Collaborate with the Solution Architect and Product Solution Architects to ensure technical solutions align with overall architecture and scalability requirements
Partner with Product Developers to clarify requirements, review technical builds, and troubleshoot implementation issues
Support business analysts and end users during design workshops, walkthroughs, and training sessions as needed
Documentation & Knowledge Transfer
Maintain up-to-date technical documentation, configuration guides, and runbooks throughout the project lifecycle
Support development of training materials and knowledge transfer documentation for client teams
Contribute to lessons-learned sessions and continuous improvement of implementation methodology and reusable assets
Deployment & Hypercare Support
Support cutover planning, deployment activities, and go-live readiness assessments
Provide hypercare support post go-live, triaging and resolving technical issues in collaboration with the delivery team
Educational Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field or equivalent experience.
Advanced degree (MBA or Master’s) is preferred
Required Skills and Experience:
7+ years of experience in a Technical Analyst, Systems Analyst, or similar technical delivery role within enterprise software implementations
Hands-on experience implementing or supporting Field Service Management (FSM) or workforce management platforms (e.g., Salesforce Field Service, ServiceMax, IFS Field Service Management, Oracle Field Service Cloud, ClickSoftware)
Experience within the utilities industry (electric, gas, water) is strongly preferred, particularly with field operations, mobile workforce, or asset management systems
Proven experience working on full implementation lifecycles: requirements gathering, design, configuration/build, testing, deployment, and hypercare
Experience working in a consulting or systems integrator environment supporting client-facing delivery engagements
Strong technical analysis and problem-solving skills, with the ability to translate complex business needs into technical solutions
Solid understanding of system integration concepts (APIs, middleware, data mapping/ETL) relevant to utilities technology ecosystems
Working knowledge of relational databases and SQL for data analysis, validation, and troubleshooting
Familiarity with Agile and traditional project delivery methodologies (Scrum, SAFe, Waterfall)
Experience with requirements management and defect tracking tools (Jira, Azure DevOps, ServiceNow, or similar)
Strong written and verbal communication skills, with the ability to work effectively across technical and business stakeholders
Detail-oriented with strong documentation discipline and testing rigor
Ability to travel to client site (domestic and(or) international) as required and defined per project requirements
Certifications:
Relevant FSM platform certifications (e.g., Salesforce Field Service Consultant/Administrator, ServiceMax certification)
Certified Business Analysis Professional (CBAP) or similar business/technical analysis certification
Certified ScrumMaster (CSM) or Agile certification
ITIL Foundation certification (a plus, given field service and incident/change management overlap)
The salary range for this position is provided in good faith and is subject to variation based on geographic location, candidate experience, and market conditions. Final compensation will be determined after a comprehensive evaluation of the candidate’s qualifications and alignment with the role.
In accordance with applicable pay transparency laws—including but not limited to those in California, Colorado, New York, Washington, and other jurisdictions—we disclose salary ranges to promote equity and transparency. Where required by law, compensation and benefits information will be included in job postings or made available upon request.
This job description outlines the primary responsibilities and standards of the position but is not exhaustive. Employees may be asked to perform additional duties that are reasonably related to their role and consistent with company policies and applicable labor laws.
Employee welfare and development is important to us, and we sponsor many activities outside of work to promote team building as well as sponsor formal training and certification. We are proud to offer a comprehensive health and welfare benefit package that includes:
HEALTH & WELL-BEING
Medical Insurance
Dental Insurance
Vision Insurance
PEACE OF MIND
Disability Insurance (STD/LTD)
Flexible Spending Account
Health Savings Account
Basic Life/AD&D
401(k) plan
WORK/LIFE BALANCE
Paid Time Off
Company Holidays
Leave of Absence
Remote work and Flexible Work Schedules (for qualified positions)
Additional Perks
Employee Referral Program
Professional Development
Charitable Contribution Match
Based in Walnut Creek, CA with offices nationwide, Celerity energy engineers perform a critical, leadership role as strategic liaisons between data, assets and the teams that make projects happen in the field.
See full details and meet our leadership team on our website: https://www.consultcelerity.com/
Celerity is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veterans’ status or other status protected by applicable law.
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Work arrangement
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