Verifications Processing Agent

Job Description
Verification Processing Agent
S1
Summary/Objective
The Verification Processing Agent is an essential role within the ProScreening organization. The verification team works diligently to verify information on employment applicants' resumes, including but not limited to employment, education, and reference information. A successful Verification Processing Agent efficiently and accurately provides clients with verified applicant information at a rate of 18 or more cases worked per hour.
Core Job Duties
Conduct reference calls and perform employment and education verifications.
Produce 18 or more cases worked per hour by 90 days of employment and on an ongoing basis.
Process employment verifications to confirm information contained on job applications for clients.
Receive inbound calls from companies, schools, and references returning requests for verification.
Maintain a total mistake ratio of less than 1% of completed verifications.
Other duties as assigned.
Job Complexity
Acquires job skills and learns company policies and procedures to complete routine tasks. General knowledge of core elements or concepts within their role.
Interaction
Works on assignments that are routine or repetitive in nature, requiring limited judgment or subject matter knowledge. Has little or no role in decision-making.
Supervision
Normally receives detailed instructions on all work. Works under close supervision.
Experience
Typically requires no previous professional experience.
Scope
N/A
Discretion
N/A
Minimum Qualifications
High school diploma or equivalent.
High level of attention to detail and accuracy in all tasks.
Ability to work effectively in a team environment.
Strong written and verbal communication skills.
Additional Preferred Qualifications
Some phone or customer service experience preferred.
Bilingual Spanish/English speakers preferred.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.
Travel Required
Yes, up to 15% domestic travel may be required.
Work Authorization
Employee must be legally authorized to work in the United States.
FLSA Classification
Hourly, non-exempt
Location
Remote - any approved U.S. states
Internal Job Title
Verification Processing Agent
Effective Date
July 1, 2026
About Isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Work arrangement
No