Forward Deployed Engineer, Managed Services

About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About The Team
Managed Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends.
Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals.
The Role
You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.
You'll own a portfolio of our most strategic accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.
The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.
You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.
Key Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction.
Location: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours.
Working Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided)
Why You’ll Love It Here
Highly competitive salary
25 days annual vacation time + sick time and casual leave
Group medical policy coverage available to employees and up to 5 eligible family members
OPD benefit covered up to INR 10,000
Life insurance and personal accident insurance at 3x annual CTC
26 weeks of maternity leave pay, and 15 days of paternity leave pay
Opportunity to be part of company success via the RSU program
Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
Employee referral bonuses to encourage the addition of great new people to the team
Fun company and team outings because we play just as hard as we work
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Work arrangement
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