Credit Balance Specialist - Digitech - Remote

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Summary
The Credit Balance Specialist plays a vital role in Digitech’s revenue cycle operations by ensuring that all refunds are processed accurately, timely, and in full compliance with payer regulations and organizational policies. This position is responsible for reviewing, validating, and posting refund transactions; coordinating with payers, attorneys, and government entities; and maintaining exceptional accuracy in financial records.
The ideal candidate is detail‑oriented, highly organized, and comfortable working in a fast‑paced environment that requires precision, strong mathematical skills, and regular communication with internal teams and external partners. This role directly contributes to Digitech’s commitment to compliance, transparency, and client satisfaction.
Essential Duties And Responsibilities
Receive, review, and process refund requests in accordance with payer rules, internal procedures, and regulatory requirements
Accurately post and record refund transactions in the billing system, ensuring proper documentation and audit‑ready financial records
Research account histories to verify refund validity, payment sources, EOB details, and overpayment rationale
Communicate with external stakeholders, including attorneys, no‑fault carriers, workers’ compensation representatives, and the VA as needed to confirm refund details or request supporting documentation
Interpret and understand Explanations of Benefits (EOBs) to determine refund justification and payment disposition
Collaborate closely with internal teams, including Payment Posting, Billing, QA, and Client Services, to resolve discrepancies and ensure accurate account adjustments
Ensure refunds are processed within required timeframes, meeting daily productivity goals and departmental service level expectations
Maintain detailed, accurate notes documenting actions taken, communication, and financial adjustments
Identify discrepancies, patterns, or repeat issues and escalate them to the Department Manager for resolution or process improvement
Handle mail, emails, and refund correspondence, ensuring proper follow‑through and documentation
Support compliance efforts, ensuring all refund processes meet HIPAA, payer, and internal standards
Additional job duties as assigned
Skills/Experience Required
Education: High School Diploma or equivalent
Strong ability to multi‑task and manage a high‑volume workload while maintaining accuracy
Collaborative team player capable of working effectively across internal departments and with external partners
Professional, pleasant, and confident demeanor in verbal and written communication
Ability to remain calm, organized, and focused under pressure
High computer literacy, including ease working with dual monitors and navigating multiple systems simultaneously
Excellent follow‑through and problem‑solving abilities
Strong mathematical skills and comfort handling financial calculations
Proficiency in reading and interpreting Explanations of Benefits (EOBs)
Strong attention to detail and commitment to accuracy
Ability to meet deadlines and maintain high productivity
Previous experience handling refunds, payment posting, or medical billing is helpful
Dependable, punctual, and accountable with a strong work ethic
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
#digitech

Work arrangement
No