Client Accounts Receivable Specialist I (English)

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.
General Summary
This position is for a self-motivated, results oriented, enthusiastic individual who will work on a variety of collections and AR duties within our B2B programs, to include interacting with internal teams and external clients, customers and merchants. The individual must display a strong sense of urgency, and ownership when handling customer receivable inquiries. This role will provide direct support to customers, as well as the entire Client AR team for their daily responsibilities. Please note: This will be an initial fixed term contract.
Client Accounts Receivable Specialist I Duties
Interact with business customers to resolve outstanding receivable issues
Facilitate the execution of collections treatment schedule, to include calls, treatment emails, account suspension, and recovery placement
Make daily business to business collection calls
Conduct account research and analysis
Prepare and maintain various reports
Maintain an accurate aging report
Identify and execute necessary account adjustments
Send aging details to outstanding customers
Responsible for tracking and resolving outstanding payment issues
Provide exceptional customer support while resolving outstanding receivables
Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership)
Record customer interaction details, comments, and complaints within the CRM system
Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards
Actively participate in learning sessions
Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures
Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude
Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership
Accept the need for change and adapt positively to internal and external changes
Provide feedback and assistance for processes and procedures for new program implementations
Required Experience, Skills And Abilities
1 year of invoice and payment reconciling experience; preferably in a Business to Business setting including accounts receivable
English (written and verbal) Required - German and/or Dutch is a huge bonus!
Minimum of high school graduate preferred
Excellent customer service skills
Experienced with Microsoft Excel
Highly motivated self-starter with ability to work independently as well as within a team environment
Open to learning new processes and techniques
Strong negotiation skills under difficult circumstances
Proven ability to prioritize multiple tasks
Exceptional attention to detail is required
Effective written and oral communication skills along with strong interpersonal skill

Work arrangement
No