CRM Solution Architect (Full-time Remote, North Carolina Based)

The CRM Solution Architect is responsible for designing, governing, and optimizing CRM solutions across the enterprise. The CRM Solution Architect ensures that CRM platform and integration capabilities are used effectively to support business operations, technology strategy, and organizational objectives. The CRM Solution Architect is responsible for solution design, data modeling, integration strategies, and technical governance while supporting the Salesforce Center of Excellence (CoE) and enforcing a disciplined Software Development Life Cycle (SDLC). The CRM Solution Architect partners with IT, business units, and external vendors to ensure high-quality and compliant CRM solutions.
This position is full-time remote and required to reside in North Carolina. Some travel for onsite meetings to the Home Office may be required.
Responsibilities & Duties-
Design and Maintain Enterprise CRM Solutions
Develop and maintain the Salesforce solution architecture, including data models, integration patterns, declarative automation, and security structures
Ensure solution designs align with enterprise architecture principles, compliance requirements, and performance best practices
Evaluate new Salesforce features, AppExchange solutions, and emerging technologies to enhance operational efficiency
Support the Salesforce CoE
Apply and uphold governance standards, design patterns, documentation practices, naming conventions, and release processes
Participate in the CoE operating model, assisting with backlog prioritization, SDLC reviews, and architectural quality assurance
Ensure consistency and stability across multiple projects, internal teams, and vendor-supported initiatives
Create and maintain high-quality architecture documentation, including conceptual and logical diagrams, integration patterns, data models, functional specifications, non-functional requirements, and reusable reference templates
Align Technology and Business Strategy
Partner with IT, Operations, and business leadership to translate business needs into scalable and maintainable CRM solutions
Participate in planning sessions to support long-term enhancements, modernization, and platform expansion
Identify solution risks, provide mitigation strategies, and support investment planning
Design and Govern System Integrations
Develop integration requirements and patterns for Salesforce, telephony platforms, data systems, and enterprise applications
Collaborate with engineers, developers, and data teams to ensure integration, reliability, consistency, and maintainability
Oversee API usage, error handling practices, and data flow diagrams to support seamless operational processes
Optimize Platform Performance and Reliability
Conduct performance assessments of flows, Apex, integrations, and data structures
Recommend and implement optimization strategies to improve stability, data quality, and system performance
Support modernization initiatives related to cloud adoption, automation, artificial intelligence, and digital engagement
Technical Expertise and Enablement
Serve as a technical resource and escalation point for complex solution designs, integration issues, performance concerns, and cross-system architectural challenges
Provide guidance on architectural frameworks, secure design principles, data modeling practices, and CRM platform best practices across both declarative and programmatic components
Conduct design reviews to ensure solutions align with architectural standards, compliance requirements, and system performance expectations
Share specialized knowledge with team members to support skill development, architectural consistency, and solution quality—without supervising or directing their work
Collaborate with engineers, administrators, analysts, and data teams to ensure technical solutions meet performance, scalability, security, and maintainability requirements
Evaluate new CRM platform features, platform enhancements, and design approaches; provide recommendations for improving solution robustness and platform maturity
Communication and Collaboration
Collaborate with IT, Business Operations, Clinical Operations, Member & Provider Services, data teams, and external vendors to ensure cohesive, reliable, and scalable CRM solutions
Minimum Requirements-
Education & Experience
Required:
Bachelor’s degree in computer science, Business Administration, Information Systems, or a directly related field and five (5) years of experience designing, configuring, and implementing CRM solutions.
Relevant experience must include:
Experience designing data models, integrations, and automation within CRM platforms.
Experience working in environments integrating CRM platforms with telephony or contact center tools.
Experience participating in or leading Agile and SDLC processes.
Experience providing architectural guidance within project or team environments.
Experience conducting business process modeling or data analysis.
Salesforce Certified Application Architect required.
Preferred:
Salesforce Certified Data Architect
Salesforce Certified Development Lifecycle and Deployment Architect
Salesforce Certified System Architect
Salesforce Certified Technical Architect
Salesforce Health Cloud Accredited Professional
Knowledge, Skills, & Abilities-
Advanced knowledge of Salesforce platform capabilities, including data modeling, automation, sharing and security, and integration patterns.
Proficiency with declarative tools, Apex fundamentals, SOQL, and API concepts.
Strong analytical, strategic thinking, planning, and problem-solving skills.
Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders
Excellent technical writing and document design principles
Planning and organizational skills
Ability to prioritize initiatives to achieve strategic goals
Ability to manage and teach process change, conduct data analysis, and interpret information.
High level of self-motivation and a keen attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to manage and work on multiple projects at the same time
Salary Range
$$91,192-$116,270/Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.

Work arrangement
No