Live opening · Posted 10 days ago
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About The Role
We are looking for an experienced SAP Retail MM/SD Consultant with strong expertise in S/4HANA to join our Application Managed Services team. This role focuses on Level 2 and Level 3 support, covering incident resolution, problem management, and the implementation of small enhancements within a Retail environment.
Key Responsibilities
Application Support (L2/L3)
Analyze and resolve incidents and service requests related to SAP MM/SD processes in a Retail environment.
Perform Root Cause Analysis (RCA) for recurring or critical issues and propose sustainable, long-term solutions.
Manage the full ticket lifecycle using ITSM tools (ServiceNow/Jira), ensuring compliance with SLAs and support KPIs.
Collaborate with functional and technical teams, including third-party vendors, to resolve complex issues.
Problem Management
Drive problem management initiatives to reduce incident volume and improve overall process efficiency.
Document known errors, workarounds, and solution approaches in the team's Knowledge Base.
Change Management
Design, test, and implement small configuration changes and enhancements within the SAP MM/SD modules.
Prepare and validate functional specifications for bug fixes and minor developments.
Support transport request management and ensure quality assurance throughout deployments.
Provide UAT support, coordinating with business users and validating solution effectiveness post-deployment.
Required Skills And Experience
Strong hands-on knowledge of Replenishment, Goods Movements, Inventory, Order Fulfillment, Delivery, and Billing processes in SAP S/4HANA Retail.
Experience with IDoc monitoring, interface troubleshooting, and batch job handling.
Ability to perform debugging and coordinate technical fixes with ABAP development teams.
Solid understanding of transport management, system landscapes, and change control processes.
Prior experience in L2/L3 application support roles, ideally within a Retail industry context.
Fluent English (written and spoken) for client-facing communication.
Work arrangement
No
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